Services Psychology

This audiobook explains why people buy - and how to use that knowledge to improve pricing, increase sales, and create better, "brain-friendly" brand messaging. Become a more effective leader with the practical tools in this book.

Not a day goes by without our being called upon to help one another - at home, at work, on the street, on the phone. We do what we can. Yet so many questions come up to complicate this natural response. In this practical helper's companion, the authors explore a path through these confusions and provide support and inspiration for us in our efforts as members of the helping professions, as volunteers, as community activists, or simply as friends and family trying to meet each other's needs.

This practical guide explains how you can apply key principles in psychology to build products and experiences that are more intuitive and human-centered. Author Jon Yablonski deconstructs familiar apps and experiences to provide clear examples of how UX designers can build experiences that adapt to how users perceive and process digital interfaces.

Another extraordinary business fable from the New York Times best-selling author Patrick Lencioni. This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge.

Are you tired of creating content that falls flat and fails to generate leads? Want to learn the secrets of crafting content that grabs your audience's attention and drives them to take action? Look no further than this book! Discover the psychological factors that influence readers and learn how to tap into their minds and hearts to create content that resonates. Whether you're a seasoned content writer or a newbie, this book will provide you with result-oriented strategies that will set you apart from the competition. With attention spans dwindling, you need to make an impact in just 8 ...

“Flying is a serious profession. Do not carry your worries beyond this point” We read daily the Slogan written on the door of hangar while taking out helicopter for flying. It was tense and grueling morning of winter when gliders Patiala aviation club took off and landed after shorter sorties. An aircraft took off from the launch pad with three technicians and two pilots but within 15 minutes of flying there was a blast and aircraft fell to the ground with fumes and fire. Within few minutes fire brigade, ambulance and other task forces arrived on the site but unfortunately no crews ...

Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. While so many companies encourage a dog-eat-dog mentality, The Kaplan Thaler Group has succeeded through chocolate and flowers.

This powerful audiobook, narrated by Brad Derry, delivers practical strategies, real-life case studies, and clinical insights designed to empower individuals living with Bipolar 2 and those supporting them. From accurate diagnosis to effective treatment options and long-term wellness techniques, this guide provides the knowledge you need to take control of your mental health journey.

Imagine what would happen if you could quickly elevate the EQ score of everyone in your organization. Profitability, retention, and customer satisfaction would soar! Studies prove that emotional intelligence - knowing how to manage emotions, empathize, build relationships, and more - drives performance. But how do you get naturally resistant people to practice new ways of thinking?

We are living in a time of rapid change. Conversations about mental health, social influence, and manipulation are becoming more common. People are starting to realize that much of what they think, feel, and believe has been shaped by outside forces, many of which they never fully noticed before. From political campaigns to marketing tactics, from social media trends to personal relationships, psychology plays a bigger role in everyday life than most people realize. Yet, few take the time to truly understand how these forces work. This book is about the human mind and why we think the way ...

Individuals suffering from psychiatric or substance use disorders sometimes display any one of a number of frightening behaviors: verbal outbursts, physical threats and even violence. In this comprehensive guidebook, Ellis Amdur walks professionals working in healthcare and social services settings through a multitude of steps they can take to keep themselves, their colleagues, and their clientele safe. The focus of this book is behavior not diagnosis. The first sections of the book discuss specific behaviors ranging from such relatively minor irritants as reluctance to complete tasks and ...

This book will help you shape your game plan and increase your ability to positively influence and persuade others. Whether you are selling products, services, or ideas, the detailed explanations and exercises in this book will teach you how to maximize your persuasive power. Some of the key points in the book include: - The 10 most common misdemeanors of business communication. - A simplified step-by-step process of achieving superior communication and influence. - 19 exercises that you can use to develop an elevator speech, sales page, pitch letter, and marketing campaign for your product...

Drawing upon principles of stress management, cognitive behavioral therapy, positive psychology, mindfulness, and teacher experiences, Awakened helps you develop thought habits that produce a greater sense of satisfaction, motivation, and purpose. Learn how to renew your mind and take a fresh approach toward the challenges of teaching!

Leading marketing practitioner and thought leader Joe Federer draws on evolutionary biology, anthropology, neuroanatomy, and psychology, as well as more than a decade of hands-on experience, to explain why people act so differently in various online spaces and what they are seeking from participating in each one.

Do we use social media, or are we being used by it? Social media is brilliant and obscene. It sharpens the mind and dulls it. It brings nations together and tears them apart. It perpetuates, reveals, and repairs injustice. It is an untamed beast upon which we can only hope to ride, but never quite corral. What is it doing to us? In Terms of Service, Chris Martin brings listeners his years of expertise and experience from building online brands, coaching authors and speakers about social media use, and thinking theologically about the effects of social media.

The Underdogs tells the story of Karen Shirk, felled at age 24 by a neuromuscular disease and facing life as a ventilator-dependent, immobile patient, who was turned down by every service dog agency in the country because she was "too disabled". Her nurse encouraged her to tone down the suicidal thoughts, find a puppy, and raise her own service dog. Karen did this, and Ben, a German shepherd, dragged her back into life.

This book is proposal to leaders, teachers and students of A Course In Miracles (ACIM) to join together in order to establish an organized and united approach to disseminate Jesus' new covenant to our world society and future generations. Using Bill Wilson's system to deflate EGO and enhance a Spiritual Awakening (that he developed for Alcoholics Anonymous World Services - AAWS), the author proposes that ACIM followers make extensive efforts to join with one another and form a democratic fellowship and a corporate administration based upon moral and spiritual principles that keep EGO ...

The Mindfulness Approach to Health Behaviour Change (MATHC) takes the listener through a six stage experiential process that delves into the intricate landscape of change theory and therapeutic strategies to aid the transformative process.

Traditionally, when we get sick, health care professionals ask, "What's the matter with you?" But around the world, teams of doctors, nurses, therapists, and social workers have started to flip the script, asking "What matters to you?" Instead of solely pharmaceutical prescriptions, they offer 'social prescriptions'-referrals to community activities and resources, like photography classes, gardening groups, and volunteering gigs.

Are you a young athlete looking to compete with the best? How about a seasoned professional wanting to stay at the top of their game? One of the toughest aspects of being an athlete is consistency; not just performing well at one event, but being the best every time you enter a competition. No matter how hard you train or tweak your diet, you might feel like you’ve hit a plateau. You might not be making any more progress at all. You aren’t alone!