Social Services

Becoming Bulletproof means transforming yourself into a stronger, more confident and more powerful person. Evy Poumpouras - former Secret Service Agent to three Presidents and one of only five women to receive the Medal of Valor - demonstrates how we can overcome our everyday fears, have difficult conversations, know who to trust and who might not have our best interests at heart, influence situations and prepare for the unexpected. When you have become bulletproof, you are your best, most courageous and most powerful version of you.

Traditionally, when we get sick, health care professionals ask, “What’s the matter with you?” But around the world, teams of doctors, nurses, therapists, and social workers have started to flip the script, asking “What matters to you?” Instead of solely pharmaceutical prescriptions, they offer ‘social prescriptions’—referrals to community activities and resources, like photography classes, gardening groups, and volunteering gigs. The results speak for themselves.

Not a day goes by without our being called upon to help one another - at home, at work, on the street, on the phone. We do what we can. Yet so many questions come up to complicate this natural response. In this practical helper's companion, the authors explore a path through these confusions and provide support and inspiration for us in our efforts as members of the helping professions, as volunteers, as community activists, or simply as friends and family trying to meet each other's needs.

In Social, renowned psychologist Matthew Lieberman explores groundbreaking research in social neuroscience, revealing that our need to connect with other people is even more fundamental, more basic, than our need for food or shelter. Because of this, our brain uses its spare time to learn about the social world-other people and our relation to them.

The government is a vast, complex system that Americans pay for, rebel against, rely upon, dismiss, and celebrate. It’s also our shared resource for addressing the biggest problems of society. And it’s made up of people, mostly unrecognized and uncelebrated, doing work that can be deeply consequential and beneficial to everyone. Michael Lewis invited his favorite writers, including Casey Cep, Dave Eggers, John Lanchester, Geraldine Brooks, Sarah Vowell, and W. Kamau Bell, to join him in finding someone doing an interesting job for the government and writing about them.

Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. Just Listen provides simple but powerful techniques listeners can use to really get through to people.

Many believe the child welfare system protects children from abuse. But as Torn Apart uncovers, this system is designed to punish Black families. Drawing on decades of research, legal scholar and sociologist Dorothy Roberts reveals that the child welfare system is better understood as a “family policing system” that collaborates with law enforcement and prisons to oppress Black communities. Child protection investigations ensnare a majority of Black children, putting their families under intense state surveillance and regulation.

A legendary CIA spy and counterterrorism expert here tells the spellbinding story of his high-risk, action-packed career while illustrating the growing importance of America's intelligence officers and their secret missions. The Art of Intelligence draws from the full arc of Henry Crumpton's espionage and covert action exploits to explain what America's spies do and why their service is more valuable than ever.

What makes the world's most successful individuals so good at their jobs? What do they do that others don't? The Connectors answers those questions with the kind of straightforward wisdom that business strategists so often overlook. Forget marketing tactics or business school best practices. Those are handy, but it's really people - and the relationships you build with them - that form the cornerstone of long-term success, sales growth, and excellence.

For more than a decade, Kathy Harrison has sheltered a shifting cast of troubled youngsters - the offspring of prostitutes and addicts; the sons and daughters of abusers; and teenage parents who aren't equipped for parenthood. All this, in addition to raising her three biological sons and two adopted daughters. What would motivate someone to give herself over to constant, largely uncompensated chaos? For Harrison, the answer is easy.

In To Catch a Spy: The Art of Counterintelligence, James M. Olson, former chief of CIA counterintelligence, offers a wake-up call for the American public and also a guide for how our country can do a better job of protecting its national security and trade secrets. Olson takes the listener into the arcane world of counterintelligence as he lived it during his 30-year career in the CIA.

Thirteen-year-old Ben Ripley has had a lot of field success despite only just beginning his second year at Spy School, something graduates rarely experience. But he'd never have survived without the help from experienced agents and his friends. Now he's been called in on a solo mission - and the fate of the United States of America is on his shoulders alone. The mission: Prevent a presidential assassination by infiltrating the White House and locating the enemy operative.

In our increasingly complicated and data-driven world, many new developments are so complex that only experts comprehend their nuances. But what they don't grasp is how to tell the world about them. Communicating technical content to nontechnical listeners has fast become a critical 21st-century skill. Explaining what you do and why it's important drives funding, policy decisions, media exposure, public awareness, and customer adoption.

As David Lipsky follows a future generation of army officers from their proving grounds to their barracks, he reveals the range of emotions and desires that propels these men and women forward. From the cadet who struggles with every facet of West Point life to those who are decidedly huah, Lipsky shows people facing challenges so daunting and responsibilities so heavy that their transformations are fascinating to watch.

In World War II, 59,000 women voluntarily risked their lives for their country as US Army nurses. For more than half a century these women's experiences remained untold, almost without reference in books, historical societies, or military archives. After years of research and hundreds of hours of interviews, Evelyn M. Monahan and Rosemary Neidel-Greenlee have created a dramatic narrative that at last brings to light the critical role that women played throughout the war.

From the former secretary of defense and author of the acclaimed #1 best-selling memoir Duty, a characteristically direct, informed, and urgent assessment of why big institutions are failing us and how smart, committed leadership can effect real improvement regardless of scale.

Twenty years ago, a nine-year-old boy was swept away by powerful waves on a remote Oregon beach, his body lost to the sea. Only a stone memorial remains to mark his tragic death. For most of her life, Amanda Dufresne had no idea she had an older brother named Dennis Owens, or that he had died. Adopted as a baby, she learned about him while looking into her late birth mother, and is curious to know more about this lost sibling. A solitary young woman, Amanda has always felt distanced from the world around her. Her brain works differently from others, leaving her feeling set apart.

Dan Emmett was just eight years old when President John F. Kennedy was assassinated. The events surrounding the president's death shaped the course of young Emmett's life as he set a goal of becoming a U.S. Secret Service agent-one of a special group of people willing to trade their lives for that of the president, if necessary. Within Arm's Length is a revealing and compelling inside look at the Secret Service and the elite Presidential Protective Division (PPD).

The Gender Identity Development Service (GIDS), based at the Tavistock and Portman Trust in North London, was set up initially to provide - for the most part - talking therapies to young people who were questioning their gender identity. But in the last decade GIDS has referred more than a thousand children, some as young as nine years old, for medication to block their puberty. In the same period, the number of referrals has exploded, increasing thirty-fold, while the profile of the patients has changed, from largely pre-pubescent boys to mostly adolescent girls.

The American public knows the stories of Secret Service heroism, but they don't know about the hidden legacy of problems that have plagued the agency ever since its creation. Gary Byrne says that decades of catastrophic public failures, near misses, and bureaucratic and cultural rot threaten to erode this critical organization from the inside out. Today, as it works to protect President Trump, the Secret Service stands at a crossroads, and the time needed to choose the right course is running out.