Organizational Performance

This new edition of this best-selling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites.

From the time we learn to speak, we're told that if you don’t have anything nice to say, don’t say anything at all. When you become a manager, it’s your job to say it--and your obligation. Author Kim Scott was an executive at Google and then at Apple, where she developed a class on how to be a good boss. She has earned growing fame in recent years with her vital new approach to effective management, Radical Candor. Radical Candor is a simple idea: to be a good boss, you have to Care Personally at the same time that you Challenge Directly.

Organizational Alignment: The Key to Sustainable Success In today’s fast-paced business world, organizations face constant pressure to stay ahead of the competition, adapt to changing market conditions, and meet evolving customer and employee expectations. Success is not just about having a solid strategy or a talented workforce—it is about ensuring that every part of the organization is working harmoniously toward the same goals. This is where organizational alignment comes into play. When alignment is strong, an organization efficiently executes its strategy and maximizes productivity...

This is Volume One of a series of beginner guides that explore HOP, tools, and integration themes for everyone. This book explores the origins of Human and Organization Performance, the five principles, and ways of applying the principles in your program for safety, quality, and operational excellence. Non-academics wrote this book for non-academics, which is not only relatable to people but also creates a call to action, “HOP Into Action®,” which is our safety differently approach to building human capability, capacity, and resilience in all things HOP, using a scaffolded learning ...

Conklin’s audiobook is an interesting and informal discussion with the listener about the five principles of human performance; principle by principle, section by section. These five theories about how humans perform in organizations are principles, the building blocks of human performance, through which we have established a new way to think about safety and reliability in our worlds...and changing the way we think about work is a vital step toward improvement.

Classrooms are like small organizations, and just as in any successful organization, effective leadership is key. Many teachers enter the classroom with limited training in classroom management and virtually none in leadership—a missed opportunity. While teachers hold positions of authority, true leadership goes beyond that. Building classroom leaders across a school creates a model of shared leadership, where both teachers and students see leadership in action. Empowered teachers model leadership behaviors for their students, fostering a collaborative environment where everyone ...

It's time to get intentional about your organizational culture, to shape it yourself and make it strong. This book shows you how, with a proven framework and deeply practical advice for doing the work. By combining design-thinking principles with inclusive-leadership best practices, Culture Design teaches you how to shape a culture that is resilient, inclusive, powerful, and effective.

Unleash the Power of Customer Experience: Create a Winning Program Are you ready to take your organization's customer experience (CX) to the next level? In this thrilling guide, you'll discover the tools and strategies to build an unstoppable CX management program that propels your business from good to great. Step into the role of a daring leader equipped with the knowledge to craft a top-performing CX program that adds tangible value and agility and sets your business apart from the competition. Say goodbye to obsessing over surveys and scores and instead focus on intentional business ...

Going well beyond the recycled, superficial tactics in most leadership books, Thrive by Design introduces you to the triggers of exemplary workplace behavior at a neurological level. Tapping into these triggers leads to increased productivity, well-being, accountability, and retention. As you apply the practical approaches and tools outlined in the book, you will see less absenteeism, corrosive gossip, employee drama, accidents, and quality shortfalls.

Uncover the Science of Leadership in "Positional Authority Ain’t Leadership" In a sea of leadership theories and styles, "Positional Authority Ain’t Leadership" stands out as a beacon, guiding readers to understand that the essence of true leadership lies in the principles of behavioral analysis. This book offers more than just theories; it provides a scientific approach to leadership, making it a unique and essential read. About the Book: "Positional Authority Ain’t Leadership" delves deep into leadership as an art grounded in science. It breaks down the 'four hats of leadership' - ...

You will never come across a business person who wishes for his or her business to end when he or she leaves. If an organization chooses not to embrace change, it will have no customers because people only buy things that meet their needs. For this reason, an organization needs to ensure that it stays ready for what is to come. The way to do this is to continually sharpen own tools by creating a learning environment so that own employees learn all business and change-related tricks to help them maneuver the business world.

Researchers now have a clear understanding of the key drivers that make meetings successful. In The Surprising Science of Meetings, Steven G. Rogelberg, researcher and consultant to some of the world's most successful companies, draws from extensive research, analytics and data mining, and survey interviews with over 5,000 employees across a range of industries to share the proven practices and techniques that help managers and employees enhance the quality of their meetings.

Most of us spend a third of our waking lives at work. Work shapes our schedules, relationships, identities, and economies—but is it actually making us happy? This crucial question is explored in depth by leading Oxford researchers Jan-Emmanuel De Neve and George Ward, who provide the richest, most comprehensive picture of workplace wellbeing yet. In Why Workplace Wellbeing Matters, the authors clarify what workplace wellbeing is (and is not) and offer a framework for how businesses can approach and improve it

Many leaders miss out on their teams’ full potential because navigating the complex and ever-changing business landscape is more and more challenging. Traditional leadership models often fail to address the intricate interplay of organizational intentions, external factors, and internal dynamics resulting in subpar performance and disengaged teams. As a result, executives find themselves ill equipped to set their organization and leaders up for success in an increasingly complex world.

In Beyond High Performance, Jason Jaggard, along with the coaches of Novus Global and the faculty of the Meta Performance™ Institute, pull back the curtain to reveal the coaching tools they use to help the best get better. Their groundbreaking research shows there are two types of great leaders and teams: Those who achieve success once and then plateau or decline, and those who achieve success over and over again.

Do you need your team or organization to be more engaged, innovative, competitive, agile, collaborative and productive?Can you contribute anything to a positive culture at work? Well, you can do more than you might think, as shown both by research and practice! Whether you are a leader, a consultant, or an employee… That’s what Marcella Bremer shows in her book “Developing a Positive Culture where People and Performance Thrive”. Positive organizations are better at change, more innovative, competitive, profitable, and also contributing more to the world. We can thrive at work, ...

Developing successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding People shows you how to establish and develop extremely effective relationships by providing you with techniques to better identify and understand the intrinsic needs of others. As a result, you will achieve better team dynamics, increased sales and client satisfaction, higher levels of employee engagement and performance, and even more satisfying marriages and friendships.

Conquer the CPHQ Exam: Study Guide for the Certified Professional in Healthcare Quality Exam is your ultimate resource for mastering the CPHQ certification. This comprehensive guide covers all essential topics, including organizational leadership, health data analytics, performance and process improvement, and patient safety. Each chapter provides in-depth explanations, practical examples, and effective strategies designed to boost your understanding and confidence. Designed for both beginners and experienced professionals, this guide is tailored to meet your specific needs. It offers a ...

ATTENTION STUDENTS: If you need to write a paper on organizational development or organizational design and structure, then this is the perfect reference. It's simple, easy to understand, and right to the point. Organizational Development This book explains organizational development in a way that is easily understood by anyone. It introduces the concept, discusses its stages, describes it in action, highlights its benefits and drawbacks, and suggests methods for its improvement. The text is educational and informational, and it is applicable to real-world organizational change. ...

This comprehensive road map for optimal leadership features: breakthrough research that connects increased leadership effectiveness with enhanced business performance; the first fully integrated Universal Model of Leadership; the five stages in the evolution of leadership - Egocentric, Reactive, Creative, Integral, and Unitive - along with the organizational structures and cultures that develop at each of these stages; six leadership practices for evolving your leadership capability at a faster pace; a map of your optimal path to greater leadership effectiveness; and more!