Contact Management

In 1983, Thomas Silverstein and Clayton Fountain, both serving life sentences at the U.S. Prison in Marion, Illinois, separately murdered two correction officers on the same day. The Bureau of Prisons condemned both men to the severest punishment that could legally be imposed, one created specifically for them. It was unofficially called "no human contact." Each initially spent nine months in a mattress-sized cell where the lights burned twenty-four hours a day. They were clothed only in boxer shorts, completely sealed off from the outside world with only their minds to occupy their time.

Mike and Beth didn't know each other existed before the night of the meteor shower. A melancholy film producer and a house sitter barely scraping by—chance made them neighbors, a bottle of champagne brought them together, and a shared need for human connection sparked something more. After a drunken and desperate one-night stand, the two strangers awake to discover a surprise astronomical event has left widespread destruction in its wake. But the cosmic lightshow was only part of something much bigger, and far more terrifying.

In Full-Contact Leadership, chiefs Flood and Avillo examine what makes a leader and, more importantly, what makes a leader effective in today’s fire service. This audiobook discusses the various types of leaders, how they communicate, discipline, delegate, motivate, and set expectations for the people they lead. Flood and Avillo also take a hard look at what hinders or blocks effective leadership and what steps to take to foster and instill leadership in your department.

Building sustainable relationships, both professionally and personally, is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates emotional connections. In the newly revised third edition, renowned growth strategist, innovation consultant, and international speaker David Nour delivers an eye-opening discussion of how to prioritize and maximize your return on strategic relationships to fuel unprecedented professional and personal growth.

Rob Sperry is one of the top coaches and leaders in the network marketing industry. With decades of experience and success in his network marketing business, Rob is now known for hosting the most prestigious masterminds in all of the network marketing profession. Rob has a passion for processes, making it simple, and finding wins that create momentum for everyone in the network marketing business. Rob's life's work is coaching and showing people the way to create the lifestyle that they have always wanted through network marketing.

This is an engaging and insightful audiobook for the modern leader who just wants the best for their team, business, and customers.

"false hustle": Transforming Customer Experience from Illusion to Impact In the high-stakes world of modern business, where customer loyalty is the linchpin of success, contact centers stand as the unsung heroes. Yet, despite their critical role, many centers unknowingly sabotage their efforts through a phenomenon known as "false hustle", the misguided pursuit of efficiency at the expense of genuine customer satisfaction. In false hustle, Tom Laird, CEO of Expivia and OttoQA, brings over three decades of industry expertise to light, offering a revolutionary approach to customer experience (...

From the number one worldwide bestselling fantasy author Morgan Rice comes Return, book number four in a long-anticipated science fiction series. Can Kevin and Chloe survive alone in outer space? Can Luna, alone on planet Earth, avoid capture? All hope seems lost for Kevin and Chloe as their escape pod hurtles into nothingness, as they run out of rations and supplies. All hope seems lost for Luna as the aliens outnumber and encircle her. If there any hope left for humanity?

This is the kind of book that you don’t read once; you read it forever.—Jay Baer, president of Convince and Convert and author of Hug Your Haters: How to Embrace Complaints and Keep Your Customers Social media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer engagement. Dan Gingiss has interviewed dozens of business leaders on his podcast, Focus on Customer Service. From those conversations and his own real-world experience at multiple Fortune 300 companies, Gingiss has developed a series of best ...

Running a call center is hard. But it can also be rewarding. Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes. Experience a thriving center operation and become a leader in customer service with Call Center Connections. Benefits: Boost staff morale and appreciation Create a positive customer experience Improve leadership skills and strategiesWhat's inside: Learn how to find the perfect call center manager Explore the benefits of using home-based agents Discover the impact of artificial intelligence on call ...

Are you one of the 16 million Americans working as a sales professional? Are you a small business owner, consultant, doctor, lawyer, or other business professional who must sell your services and promote your credibility to succeed? If so, you need practical, easy-to-apply information on the art of effective selling and sales communication—whether selling to difficult customers or selling to interested, decisive buyers. In From Contact to Contract, you’ll learn to master specific steps that help you: Structure your sales conversation to keep it moving toward your sales goal Use ...

The essential guide to healthcare call centers. Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system. But running a healthcare call center comes with its own set of challenges. Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success, this essential guide will help you create a thriving contact center that meets the urgent needs of both patients and the medical community. By addressing common pain points, Healthcare Call ...

Relationship Economics® takes a unique long term, strategic and quantifiable view of business relationships that goes far beyond networking oriented books. Nowadays, many companies believe that networking is a key to success. Relationship Economics shows us that this notion is a mere fallacy. With this course, the reader will learn that success comes from learning how to invest in people for an extraordinary return.