Showing results by publisher "The Center For Client Retention"

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    • The Endangered Customer

    • 8 Steps to Guarantee Repeat Business
    • By: Richard R. Shapiro
    • Narrated by: Scott Brick
    • Length: 4 hrs and 31 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 6
    • Performance
      4.5 out of 5 stars 5
    • Story
      4.5 out of 5 stars 5

    In The Endangered Customer, Richard Shapiro presents a proven strategy to create loyalty in the age of the empowered consumer. He shows why a "people first" approach is more important than ever and offers a road map any business can follow to deliver a welcoming and personalized customer experience at every touch point. Companies invest heavily in technology to manage their customers and earn repeat business, but high-tech approaches have fallen short according to Shapiro.

    • 5 out of 5 stars
    • Excellent review of ways to retain your customers.

    • By Anne Miner Wain on 05-10-17

    Regular price: $14.95

    • The Welcomer Edge

    • Unlocking the Secrets to Repeat Business
    • By: Richard R. Shapiro
    • Narrated by: Scott Brick
    • Length: 5 hrs and 14 mins
    • Unabridged
    • Overall
      4 out of 5 stars 13
    • Performance
      4 out of 5 stars 13
    • Story
      4 out of 5 stars 13

    The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service and the quantity of its loyal customers. The principles outlined in The Welcomer Edge are universal for all sales and service environments. It describes four distinct categories of service professionals - the people that will make any customer service/sales function or department a success.

    • 2 out of 5 stars
    • A little pompous

    • By Daniel Brilliant on 07-02-12

    Regular price: $17.99