Showing results by narrator "Jeff Couch"


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    • The Curated Experience

    • Engineering Customer Service to Build Loyalty
    • By: Amas Tenumah
    • Narrated by: Jeff Couch
    • Length: 2 hrs and 20 mins
    • Unabridged
    • Overall
      2 out of 5 stars 3
    • Performance
      2.5 out of 5 stars 3
    • Story
      2.5 out of 5 stars 3

    In my book, I make the case that customer experience is not just a differentiator it is the reason your organization exists. Profits and long-term growth are by-products of delighting customers. Whether you support customers through a call center or you are an army of one you will learn how to create an environment that is intentional about delighting customers. We will explore the three vital components to achieve this liberating structures, data driven technology and empowered people.

    Regular price: $6.95