Showing results by narrator "Fred Reichheld"

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    • The Ultimate Question

    • Driving Good Profits and True Growth
    • By: Fred Reichheld
    • Narrated by: Fred Reichheld
    • Length: 5 hrs
    • Unabridged
    • Overall
      4 out of 5 stars 125
    • Performance
      4 out of 5 stars 44
    • Story
      4 out of 5 stars 42

    In this revolutionary management audiobook, Fred Reichheld reduces all business success into one question. "Would you recommend this business to a friend?" According to Reichheld, this measure of customer satisfaction should be at the heart of all strategic decisions made by every company. He presents compelling case studies to show how customer satisfaction is more important than any business criterion besides profits.

    • 5 out of 5 stars
    • An awakening message

    • By Marian Hanganu on 08-17-08

    Regular price: $16.96