Showing results by narrator "Drew Birch"


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    • Customer Service Is Just Foreplay

    • The Modern Customer Experience Will Separate You from Your Competition
    • By: Jason Cass, Brian Appleton
    • Narrated by: Drew Birch
    • Length: 2 hrs and 14 mins
    • Unabridged
    • Overall
      2.5 out of 5 stars 2
    • Performance
      3 out of 5 stars 2
    • Story
      3 out of 5 stars 2

    Business as usual gets a new life in Customer Service Is Just Foreplay. This information-packed guide is filled with relevant, modern practices and principles that can be applied to any agent or agency in the insurance industry. Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat, and payment systems - as well as 24/7 accessibility - aren't just extras anymore.

    Regular price: $6.95