Showing results by narrator "Alison Kramer"

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    • UnSelling

    • The New Customer Experience
    • By: Scott Stratten, Alison Kramer
    • Narrated by: Scott Stratten, Alison Kramer
    • Length: 6 hrs and 31 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 64
    • Performance
      4 out of 5 stars 56
    • Story
      4 out of 5 stars 54

    UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences, and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop.

    Regular price: $19.95