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There’s a reason Alison Green has been called “the Dear Abby of the work world”. Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does. You’ll learn what to say when coworkers push their work on you - then take credit for it; you accidentally trash-talk someone in an email then hit “reply all”; you’re being micromanaged - or not being managed at all; and much more....

What do you say when your new job is very different from what you agreed to? How do you tell your boss that your workload is too heavy or that you need more training? How do you deal with a colleague whose loud speakerphone calls are driving you insane? And how do you repair your reputation after getting drunk at the company holiday party? Ten years of writing a workplace advice column have taught Green that people tend to avoid difficult conversations in the office because we simply don't know what to say. But the stakes are just as high if we don't speak up, because problems that could be solved with a simple conversation can fester if they aren't addressed.