Showing results by author "breAnne O. Reeves"

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    • The Nordstrom Way to Customer Experience Excellence, 3rd Edition

    • Creating a Values-Driven Service Culture
    • By: Robert Spector, breAnne O. Reeves
    • Narrated by: Eric Pollins
    • Length: 6 hrs and 14 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 32
    • Performance
      4.5 out of 5 stars 29
    • Story
      4.5 out of 5 stars 29

    In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization - in any industry - in every corner of the world.

    • 4 out of 5 stars
    • Great tips from a great company

    • By B on 08-09-18

    Regular price: $19.95