Showing results by author "Roy Lilley"


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    • Dealing with Difficult People

    • Creating Success Series
    • By: Roy Lilley
    • Narrated by: Daniel Philpott
    • Length: 3 hrs and 46 mins
    • Unabridged
    • Overall
      3.5 out of 5 stars 47
    • Performance
      3.5 out of 5 stars 16
    • Story
      3.5 out of 5 stars 16

    Dealing with Difficult People looks at individual behaviour, what drives it, and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues.

    A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business, and for anyone who has to deal with difficult colleagues or the public.

    • 2 out of 5 stars
    • Meh

    • By Chris Reich on 07-30-12

    Regular price: $14.68