Showing results by author "Rob Markey"

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    • The Ultimate Question 2.0 (Revised and Expanded Edition)

    • How Net Promoter Companies Thrive in a Customer-Driven World
    • By: Fred Reichheld, Rob Markey
    • Narrated by: Walter Dixon
    • Length: 8 hrs and 5 mins
    • Unabridged
    • Overall
      4 out of 5 stars 210
    • Performance
      4 out of 5 stars 171
    • Story
      4 out of 5 stars 167

    In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.You also generate a vital metric: your Net Promoter Score.

    • 5 out of 5 stars
    • Single question survey, genius

    • By Dustan on 10-10-16

    Regular price: $20.99