Showing results by author "Nicholas J. Webb"

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    • What Customers Crave

    • How to Create Relevant and Memorable Experiences at Every Touchpoint
    • By: Nicholas J. Webb
    • Narrated by: James Foster
    • Length: 7 hrs and 1 min
    • Unabridged
    • Overall
      4.5 out of 5 stars 47
    • Performance
      4.5 out of 5 stars 42
    • Story
      4.5 out of 5 stars 42

    The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you know your customers? What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success

    • 5 out of 5 stars
    • valuable insights, and good examples

    • By Anonymous User on 06-03-18

    Regular price: $17.49

    • The Innovation Playbook: A Revolution in Business Excellence

    • By: Nicholas J. Webb
    • Narrated by: Kris Koscheski
    • Length: 8 hrs and 59 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 2
    • Performance
      4 out of 5 stars 2
    • Story
      4 out of 5 stars 2

    A complete roadmap to a revolution in business excellence founded on innovation. Author and successful innovator Nicholas Webb believes we need a revolution in business excellence founded on innovation. In The Innovation Playbook, you will learn why innovations fail, the five rules of customer connectivity, the power of "real open" innovation and customer co-creation, the secret formula for reducing product and market risk, the magic of Future-casting, and so much more.

    • 4 out of 5 stars
    • Reviewing

    • By Sean M Flannery on 12-06-16

    Regular price: $19.95