Showing results by author "Leonard L. Berry"

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    • Management Lessons from Mayo Clinic

    • Inside One of the World's Most Admired Service Organizations
    • By: Leonard L. Berry, Kent D. Seltman
    • Narrated by: Gary Regal
    • Length: 11 hrs and 33 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 9
    • Performance
      4.5 out of 5 stars 8
    • Story
      4.5 out of 5 stars 8

    Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success.

    Regular price: $19.60

    • When the Customer is Stressed

    • By: Leonard L. Berry, Scott W. Davis, Jody Wilmet
    • Narrated by: Todd Mundt
    • Length: 26 mins
    • Unabridged
    • Overall
      0 out of 5 stars 0
    • Performance
      0 out of 5 stars 0
    • Story
      0 out of 5 stars 0

    Anxious consumers need special attention. Providers of cancer care show how to build loyalty by designing “high-emotion” services.

    Regular price: $3.95