Showing results by author "Karen Freeman"

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    • Stop Trying to Delight Your Customers (Harvard Business Review)

    • By: Matthew Dixon, Karen Freeman, Nicholas Toman
    • Narrated by: Todd Mundt
    • Length: 18 mins
    • Unabridged
    • Overall
      4 out of 5 stars 11
    • Performance
      4 out of 5 stars 8
    • Story
      4 out of 5 stars 8

    To really win customer's loyalty, forget the bells and whistles and just solve their problems.

    Regular price: $1.95

    • To Keep Your Customers, Keep it Simple (Harvard Business Review)

    • By: Patrick Spenner, Karen Freeman
    • Narrated by: Todd Mundt
    • Length: 18 mins
    • Unabridged
    • Overall
      4 out of 5 stars 25
    • Performance
      4 out of 5 stars 23
    • Story
      4 out of 5 stars 22

    You should keep it simple if you want to keep your customers.

    • 5 out of 5 stars
    • Excellent

    • By Pierre on 05-14-12

    Regular price: $1.95

    • Stop Trying to Delight Your Customers

    • By: Matthew Dixon, Karen Freeman, Nicholas Toman
    • Narrated by: Todd Mundt
    • Length: 18 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 5
    • Performance
      4 out of 5 stars 5
    • Story
      4 out of 5 stars 5

    To really win customer's loyalty, forget the bells and whistles and just solve their problems.

    Regular price: $1.95