Mostrando resultados por autor "Jeffrey Tefertiller" en Todas las categorías

This book offers organization leaders an easy-to-read resource to better understand the latest version of IT Information Library and how best to leverage its capabilities. Service Management Leadership is the name of Jeffrey's consulting practice and YouTube channel.

The way we think about service delivery is broken and obsolete. This book discusses a new framework for the c-suite to improve service quality, performance, and the value for customers. This is a short, easy-to-read book that will reshape how you think about service delivery. It is focused on minimizing outages and improving service quality, performance, and experience.