Showing results by author "James Merlino"

Categories

All Categories

2 results
Sort by
    • Service Fanatics

    • How to Build Superior Patient Experience the Cleveland Clinic Way
    • By: James Merlino
    • Narrated by: Tim Lundeen
    • Length: 10 hrs and 21 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 39
    • Performance
      4.5 out of 5 stars 33
    • Story
      4.5 out of 5 stars 35

    Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was a time when this revered organization ranked among the lowest in the country in this area. Within 10 years, however, it had climbed to among the highest and has emerged as the thought leader in the space.

    • 5 out of 5 stars
    • An insightful book on not just patient experience

    • By Vivek Bhatnagar on 03-01-15
    • How to Build Superior Patient Experience the Cleveland Clinic Way
    • By: James Merlino
    • Narrated by: Tim Lundeen
    • Length: 10 hrs and 21 mins
    • Release date: 12-24-14
    • 4.5 out of 5 stars 39 ratings

    Regular price: $19.60

    • Health Care’s Service Fanatics (Harvard Business Review)

    • By: James I. Merlino, Ananth Raman
    • Narrated by: Todd Mundt
    • Length: 31 mins
    • Unabridged
    • Overall
      5 out of 5 stars 10
    • Performance
      5 out of 5 stars 8
    • Story
      5 out of 5 stars 9

    James I. Merlino, a colorectal surgeon and the chief experience officer at Cleveland Clinic, and Ananth Raman, the UPS Foundation Professor of Business Logistics at Harvard Business School, write about how the Cleveland Clinic’s transformation to a truly patient-centered hospital holds lessons for any organization looking to compete on service excellence.

    Regular price: $1.95