Ever since Toyota introduced the revolutionary Toyota Production System (TPS), businesses have tried to replicate Toyota’s success. Few have succeeded. What businesses have failed to realize is that TPS calls for a fundamentally different way of thinking. At long last, here is a straightforward guide that make sense of the thinking culture behind Toyota’s success. Tracey and Ernie Richardson speak from the heart as Toyota employees who worked in the Kentucky factory when the company was first introducing its people-first approach in the US, and went on in the ensuing decades to teach Lean thinking around the world.
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