Showing results by author "David Clifford" in All Categories
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SIAM/MSI: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
- By: David Clifford
- Narrated by: Malk Williams
- Length: 1 hr and 9 mins
- Unabridged
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Overall3 out of 5 stars 1
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Performance5 out of 5 stars 1
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Story3 out of 5 stars 1
Integrating and managing the services of multiple third-party IT service providers is becoming increasingly popular, but there is no formal best-practice guidance for service integration and management (SIAM). This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.
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SIAM/MSI: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
- Narrated by: Malk Williams
- Length: 1 hr and 9 mins
- Release date: 12-06-18
- Language: English
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