Showing results by author "Bruce Loeffler"


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    • The Experience

    • The 5 Principles of Disney Service and Relationship Excellence
    • By: Bruce Loeffler, Brian Church
    • Narrated by: Kevin Young
    • Length: 8 hrs and 47 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 31
    • Performance
      4.5 out of 5 stars 26
    • Story
      4.5 out of 5 stars 26

    Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization. Based on the I. C.A.R.E. model, the five principles - Impression, Connection, Attitude, Response, and Exceptionals - give you a solid framework upon which to raise the level of your customer experience.

    • 5 out of 5 stars
    • If you love disney you will love this book.

    • By Jeremy on 04-12-16

    Regular price: $19.95