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I wrote this book to help you respond to anyone who tries to engage you with hostile emails, texts, Facebook postings, vicious rumors, or just plain difficult behavior. But before I explain how to write a BIFF response, I want to give you a brief understanding of how HCPs think.

Master negotiator Herb Cohen has been successfully negotiating everything from insurance claims to hostage releases to his own son's hair length and hundreds of other matters for over five decades. Ever since coining the term win-win in 1963, he has been teaching people the world over how to get what they want in any situation. In clear, accessible steps, he reveals how anyone can use the three crucial variables of power, time, and information to always reach a win-win negotiation.

The last thing fourteen-year-old Jay Berry Lee expects to find while trekking through the Ozark Mountains of Oklahoma is a tree full of monkeys. But then Jay learns from his grandpa that the monkeys have escaped from a traveling circus, and there’s a big reward for the person who finds and returns them. His family could really use the money, so Jay sets off, determined to catch them. But by the end of the summer, Jay will have learned a lot more than he bargained for—and not just about monkeys.

Every child needs to have a pet. No one could argue with that. But what happens when your pet is an owl, and your owl is terrorizing the neighbourhood? In Farley Mowat’s exciting children’s story, a young boy’s pet menagerie—which includes crows, magpies, gophers and a dog—grows out of control with the addition of two cantankerous pet owls. The story of how Wol and Weeps turn the whole town upside down is warm, funny, and bursting with adventure and suspense.

The Revolution Will Not Be Funded gathers essays by radical activists, educators, and non-profit staff from around the globe who critically rethink the long-term consequences of what they call the non-profit industrial complex.

Twenty years ago, Joel Salatin wrote You Can Farm, which has launched thousands of farm entrepreneurs around the world. With another 20 years of experience under his belt, bringing him to the half-century mark as a full-time farmer, he decided to build on that foundation with a sequel, a graduate-level curriculum. Everyone who reads (or listens to), and enjoys that previous work, will benefit from this additional information.

Fully revised with forty thousand new words that take the listener up to present-day India, John Keay’s India: A History spans five millennia in a sweeping narrative that tells the story of the peoples of the subcontinent, from their ancient beginnings in the valley of the Indus to the events in the region today.

In this collection, Alan Watts displays the intelligence, playfulness of thought, and simplicity of language that has made him so perennially popular as an interpreter of Eastern thought for Westerners. He draws on a variety of religious traditions, and covers topics such as the challenge of seeing one's life “just as it is,” the Taoist approach to harmonious living, the limits of language in the face of ineffable spiritual truth, and the psychological symbolism of Christian thought.

International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals.

This essential text from the leading authority on emotionally focused therapy, Susan M. Johnson, and colleague, T. Leanne Campbell, applies the key interventions of EFT to work with individuals, providing an overview and clinical guide to treating clients with depression, anxiety, and traumatic stress.

This audiobook presents an in-depth look at Dr. Stevenson's 40 years studying children who claim to remember previous lives. It is an informative, professional listen that dispels common misconceptions about reincarnation and offers an open-minded perspective.

For over 50 years, Mike has competed against and alongside some of the most accomplished Tournament Golfers including Jack Nicklaus, Fred Couples, and Arnold Palmer. Through practice and observation, he came to recognize that certain common traits define the Tournament Golfer mindset. He didn’t invent them; he just put them all together in one place. He has written principally for the Golfer-Who-Plays-Tournaments who wants to become a Tournament Golfer and for the Tournament Golfer who wants to win more tournaments.

Train for your next race with the man who has been called “the world’s best running coach.” With more than 55 years of experience, Jack Daniels is a legendary figure in the running community.

This inspiring 2018 IPPY gold medal award-winning book presents the idea of your heartprint: The distinct impression an educator's heart makes on students and colleagues during his or her career. For teachers, understand how teacher motivation, teacher-student relationships, and collaborative teaching all affect your career and professional development. For school leaders, discover your impact on staff, students, and culture as you progress in your career.

Security Analysis is one of the most influential financial books ever written. With more than a million copies sold, it has provided generations of investors with the timeless value investing philosophy and techniques of the legendary Benjamin Graham and David L. Dodd. Security Analysis, Seventh Edition features the ideas and methods of today’s masters of value investing, who discuss the influence of Graham and Dodd on today’s markets and contextualize the philosophy that has influenced so many famous investors.

Master the art of crafting workshops that not only educate but also inspire lasting transformation in participants, with this time-tested and user-friendly guide. This comprehensive guidebook equips you with everything you need to successfully facilitate personal growth and collective wisdom in workshops, retreats, and trainings. Featuring a range of ready-to-use exercises, templates, worksheets, and checklists, this results-driven guide empowers you to confidently create and fine-tune your workshops with confidence and skill.

Loss is difficult...and universal. What do we say? What do we do? Part how-to guide, part hopeful manifesto, Cultivating the Doula Heart provides a clear framework for supporting those facing hardship, grief, and loss. Succinct and straightforward, this work of heart covers: Components of Doula Care, Aspects of Loss, Ways of Being/Ways of Doing, Grief Support, and Contemplative Exercises.

In This Nonviolent Stuff'll Get You Killed, civil rights scholar Charles E. Cobb Jr., describes the vital role that armed self-defense played in the survival and liberation of black communities in America during the Southern Freedom Movement of the 1960s.

Between the ninth and fourteenth centuries, Arab explorers journeyed widely and frequently into the far north, crossing territories that now include Russia, Uzbekistan, and Kazakhstan. Ibn Fadlan's chronicles of his travels are one of the most important documents from the period, and this illuminating new translation offers insight into the world of the Arab geographers and the medieval lands of the far north. Based on an expedition to the upper Volga River in 922 AD,

Bipolar Disorder: A Guide for You and Your Loved Ones is a concise, essential guide to bipolar disorders. Written in a non-technical jargon, this guide is ideal for patients and their families who wish to gain an understanding of bipolar disorders, those looking for support, paths for moving forward, and advice for living with the disease.