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Strategy-to-performance gaps foster a culture of under-performance. Unrealistic plans create the expectation throughout the organisation that plans simply will not be fulfilled. This book shows how to overcome such failings and implement strategy effectively. Common failings include: Companies rarely track their performance against long-term plans - less than 15% of companies make it a regular practice to go back and compare the business' results with the performance forecast for each business unit in its prior years' strategic results.

London in the spring of 1665 is a city full of fear. There is plague in the stews of St Giles, the Dutch fleet is preparing to invade, and a banking crisis threatens to leave Charles II's government with no means of paying for the nation's defence.Amid the tension, Thomas Chaloner is ordered to investigate the murder of Dick Wheler, one of the few goldsmith-bankers to have survived the losses that have driven others to bankruptcy - or worse.

When a young archaeologist discovers a set of human remains, the locals are intrigued. Is it an ancient find—or a more contemporary mystery? Then an elderly woman is fatally shot and Ann Cleeves's popular series detective Jimmy Perez is called in. As claustrophobic mists swirl around the island, Inspector Perez finds himself totally in the dark.

In April 1917, as Tsar Nicholas II's abdication sent shockwaves across war-torn Europe, the future leader of the Bolshevik revolution, Vladimir Lenin, was far away, exiled in Zurich. To lead the revolt, Lenin needed to return to Petrograd immediately. But to get there, he would have to cross Germany, which meant accepting help from the deadliest of Russia's adversaries and betraying his homeland.

Autumn thought she knew who she was - then she discovered she was a rare type of dragon shifter called a Supreme Dragoon. Now she is heading to her new mate’s home world to meet more of their kind. Nerves were to be expected, but Autumn is about to get more than she bargained for. Kirall always knew who he was, a Prime Dragoon, one of the strongest of his kind. He'd never doubted who he was or his place until he traveled to Earth and met her. Autumn descended from a line of Dragoon thought to have died out many millennia ago. Their mating changed all he'd been taught to believe.

From the origins of Homo sapiens to the Space Race, and from the French Revolution to the Digital Revolution, this installment in the best-selling Big Ideas series offers an essential exploration of the human timeline up to and including the rise of modern Islam, the World Wide Web, and the global financial crisis. Making big historical ideas accessible and easy to understand, with stunning facts and memorable quotes, The History Book audiobook is perfect for students, adults, or anyone who wants to travel back in time and understand the fascinating past of mankind.

Andrew Crowther, a wealthy retired manufacturer, is found dead in his seat on the 12.30 flight from Croydon to Paris. Rather less orthodox is the ensuing flashback in which we live with the killer at every stage, from the first thoughts of murder to the strains and stresses of living with its execution. Seen from the criminal's perspective, a mild-mannered Inspector by the name of French is simply another character who needs to be dealt with. This is an unconventional yet gripping story of intrigue, betrayal, obsession, justification and self-delusion.

The captain of the Newhaven to Dieppe steamer spots a small pleasure yacht lying motionless in the water and, on closer inspection, sees a body lying on the deck. When members of his crew go aboard the yacht, they find not one male corpse but two. The dead men were chairman and vice chairman of Moxon General Securities, one of the largest financial houses in the country. Inspector Joseph French of Scotland Yard is called in. French soon discovers that Moxon's is on the brink of collapse.

Space is big. Really big. You just won't believe how vastly, hugely, mind-bogglingly big it is. I mean, you may think it's a long way down the street to the chemist, but that's just peanuts to space.' Douglas Adams, Hitch-hiker's Guide to the Galaxy.We human beings have trouble with infinity - yet infinity is a surprisingly human subject. Philosophers and mathematicians have gone mad contemplating its nature and complexity - yet it is a concept routinely used by schoolchildren. Exploring the infinite is a

In gripping prose, one of the world's leading cardiac surgeons lays bare both the wonder and the horror of a life spent a heartbeat away from death. When Stephen Westaby witnessed a patient die on the table during open-heart surgery for the first time, he was struck by the quiet, determined way the surgeons walked away. As he soon understood, this detachment is a crucial survival strategy in a profession where death is only a heartbeat away. In Open Heart, Westaby reflects on over 11,000 surgeries, showing us why the procedures have never become routine and will never be.

harles II is well established at White Hall Palace, his mistress at hand in rooms over the Holbein bridge, the heads of some of the regicides on public display. London seethes with new energy, freed from the strictures of the protectorate, but many of its inhabitants have lost their livelihoods. One is Thomas Chaloner, a reluctant spy for the feared secretary of state, John Thurloe, and now returned from Holland in desperate need of employment.

In the seeming tranquility of Regency Square in Cheltenham live the diverse inhabitants of its 10 houses. One summer's evening the square's rivalries and allegiances are disrupted by a sudden and unusual death - an arrow to the head, shot through an open window at no. 6. Unfortunately for the murderer, an invitation to visit had just been sent by the crime writer Aldous Barnet, staying with his sister at no. 8, to his friend Superintendent Meredith.

In January 1972, a peaceful civil rights march in Northern Ireland ended in bloodshed. Troops from Britain's 1st Battalion Parachute Regiment opened fire on marchers, leaving 13 dead and 15 wounded. Seven of those killed were teenage boys. The day became known as 'Bloody Sunday'. The events occurred in broad daylight and in the full glare of the press. Within hours, the British military informed the world that they had won an 'IRA gun battle'. This became the official narrative for decades until a family-led campaign instigated one of the most complex inquiries in history.

Jayne is quiet. She keeps to herself and has no grand expectations for her days. But after a chance encounter with her elderly neighbor, Meredith, Jayne is forced to reevaluate her determination to keep the world at a distance. Meredith's dust-covered home is chaotic and neglected. And slowly, Jayne starts to grasp that Meredith herself is quite lost. She can't seem to remember anything: what she last ate, when she last went out or saw her daughter, or even Jayne's name, despite what are becoming frequent visits.

Shipwrecked and cast adrift, Lemuel Gulliver wakes to find himself on Lilliput, an island inhabited by little people whose height makes their quarrels over fashion and fame seem ridiculous. His subsequent encounters with the crude giants of Brobdingnag, the philosophical Houyhnhnms, and the brutish Yahoos give him further insight into human behavior. Presented through Swift's satiric hall of distorting mirrors, mankind is cast as diminished, magnified, and bestial - the composite of which is an uncompromising reflection of human nature.

The people and businesses of London are quickly recovering from the ravages of the plague, none faster than the Court of Charles II where excess, corruption and debauchery has rebounded at a frenetic pace. In Westminster, in the haphazard corridors of White Hall Palace, plans are afoot for a grandiose ball in honour of a long-dead but English-born Pope. Meanwhile, the markets and coffee houses in the city are awash with rumours of war and portents of a coming disaster, inflamed by uncensored newssheets and the wagging tongues of dissatisfied citizens.

Graham and Joan Bendix have apparently succeeded in making that eighth wonder of the modern world, a happy marriage. And into the middle of it there drops, like a clap of thunder, a box of chocolates. Joan Bendix is killed by a poisoned box of liqueur chocolates that cannot have been intended for her to eat. The police investigation rapidly reaches a dead end. Chief Inspector Moresby calls on Roger Sheringham and his Crimes Circle - six amateur but intrepid detectives - to consider the case.

Homo Sapiens tells the story of the species from its earliest evolutions through the development of the first civilizations up to the industrial and information revolutions that have shaped the modern age. William Potter's thrilling new account asks us to reconsider our traditional notions of history by examining the power of the environment, the influence of language, the ideas that have transformed society, the power of transformative technology, and much, much more.

The unloading of a consignment of French wine from the steamship Bullfinch is interrupted by a gruesome discovery in a broken cask leaking sawdust and gold sovereigns. But when the shipping clerk returns with the police, the cask and its macabre contents have gone. Following the clues to Paris, Inspector Burnley of Scotland Yard enlists the help of the genial French detective M. Lefarge to check motives and alibis in their hunt for evidence of a particularly fiendish murder.

1916. As thousands of Brits are fighting on the Front Line, a new breed of women emerges to hold the Home Front together. Fiercely independent and fiery-spirited, the munitionettes, or ‘canaries’, are easily recognisable with their chemically-stained yellow faces. Among the raucous group of women is Florrie Duncan, who plans to celebrate her birthday in style at the Golden Goose pub. But the celebrations are cut short when all but one are killed in a brutal explosion.