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Dealers aren't making as much profit from new and used vehicle sales as they used to. Variable margins and sales volumes are under growing pressure, and many dealers are looking to fixed operations for additional growth. Yet many dealers simply aren't ready or able to profitably and properly grow their service business. Many don't understand how much the expectations of today's service customers have changed. Reviewing dealer case studies and automotive research, Fast Lane helps dealers recognize retention problems and how to change their thinking and processes.

Captured and sold to the Kurian-allied Maynes Conglomerate to work as a slave in the coal mines of Appalachia, Ahn-Kha is angered and appalled by the dangerous working conditions and the brutal treatment inflicted upon his fellow miners. When a protest against shortages is deliberately and bloodily suppressed, Ahn-Kha sets himself against the ruling Maynes family and sets out on a trail of vengeance through the Coal Country.

US Army Captain Dale Morton is a magician soldier‚ a "craftsman." After a black-ops mission gone wrong, Dale is cursed by a Persian sorcerer and haunted by his good and evil ancestors. Major Michael Endicott, a Puritan craftsman, finds gruesome evidence that the evil Mortons, formerly led by the twins Roderick and Madeline, have returned, and that Dale might be one of them. In Tom Doyle's thrilling debut, American Craftsmen, SEAL Team Six meets ancient magic—with the fate of the United States hanging in the balance....

The Early Church Fathers of the Western Christian Tradition are widely known, but the Early Desert Fathers of the Orthodox Church (The Writers of the Philokalia) are not as widely known or understood. What makes them unique is their unusual asceticism. Most of them became hermits and lived in the caves of Egypt to uncover the deepest secrets of the inner soul of man. It was in this profound aloneness and heightened dispassion, that these Early Desert Fathers found God.

Matt Bodine and Sam Two Wolves don't look for trouble - it's usually there when they wake up in the morning. When they ride into the little silver mining town of Jordanville, high in the Colorado Rockies, all they want is a hot meal and something cold to wash it down. When they see an unarmed man getting brutally beaten by a hard case with a bullwhip, their plans suddenly change. Before they can spit, the blood brothers find themselves in the middle of a violent land war and up to their noses in claim jumpers and hired guns itching to open fire.

Ted Rockson and his small band of soldiers fight to rid the land of a Soviet occupational force bent on world domination. But Rockson not only has the enemy to contend with, for out of the ashes of the nuclear devastation of World War III, the Earth has become one large death zone. Mutated animals, destructive storms, and barbaric humans now roam the land. Death seems to be everywhere. Hope seems fleeting. But Rockson will not give up.

With his wife's killers dead and buried, Conrad Morgan - known as The Loner - is on his way to Mexico for some peace and quiet. But on the way he's sidetracked by some intriguing travelers who are hunting down a valuable golden artifact. They're not the only ones who want to get a hold of the treasure. A running gun battle with some killers lands The Loner and his cohorts in the Jornada del Muerto - a hellish, waterless wasteland in New Mexico Territory.

Another eight great chapters that defend God's word! Includes: High Tech & the Bible by Chuck Missler; Noah's Flood: God's Judgment of Sin by Ken Ham; Apologetics: Proving the Bible Accurate by Russ Miller; and five more.

Two Harvard Business School professors synthesize 200 years of thought along with the latest research drawn from the biological and social sciences to propose a new theory, a unified synthesis of human nature. Paul Lawrence and Nitin Nohria have studied the way people behave in that most fascinating arena of human behavior - the workplace - and from their work they produce a book that examines the four separate and distinct emotive drives that guide human behavior.

A civil war raging in the Des Moines River valley forces Ryan and his companions to take sides, or die. Because somewhere in the middle of the generations-old conflict is a lost redoubt. But Snake Eye, the deadliest gunslinger in Deathlands, stands between them and the way out. And the mutie contract chiller won't step aside until he has Ryan's head.

M. Savage - or Em, as she is called - has made a bewildering and ominous discovery. She and the other young people she was chosen to lead awoke in strange coffins with no memory of their names or their pasts. They faced an empty, unknown place of twisting tunnels and human bones. With only one another to depend on, they searched for answers and found the truth about their terrifying fate. Confronted by a monstrous enemy, they vowed never to surrender - and, by any means, to survive.

Two centuries after Skydark, Earth remains chained to a sinister destiny spawned by hybrids and human traitors manipulating humankind from deep inside the chaos of forgotten worlds. Once a stone-cold protector of the ruling order, Kane and his compatriots strike back against the tide of extinction threatening to engulf the human race in a conflict with no boundaries in time, space or reality....

World War III was only the beginning. Inevitable death now awaits every soul who lived through the holocaust as the earth's atmosphere is about the explode into a searching blaze of fire. But one man refuses to die, refuses to accept the horror: John Thomas Rourke, the ex-CIA Covert Operations Officer, weapons expert and survival authority.

The Illuminati, an inside joke? The lunatic fringe? Or a vast conspiracy hidden for centuries, unleashing it's power on a naive, defenseless world? It was the lousy luck of Saul Goodman, a tough, streetwise New York detective, to smell the trail in a bombed-out office - the heavy case he'd always dreaded. In a breakneck race against an awesome deadline, Goodman plunges down the trail of the ultimate conspiracy as the days fall away toward Apocalypse.

Lt. Wayson Harris is one of thousands of clones born and bred to be the ultimate soldiers. But unlike the others, Harris is an outlawed model - one with independent thoughts and an addiction to violence. Presumed dead after his troops were massacred, Harris - who blames the U.A. for the slaughter - has gone AWOL as a bounty hunter. Still, it’s hard for a clone to overcome his conditioning, and Harris finds himself drawn back into the U.A.'s service by his mentor and creator, Fleet Admiral Bryce Klyber.

It’s the 18th year of the Kurian Order. The alien vampiric Kur and their avatars, the Reapers, control most of the Earth - their new feeding ground. Humanity is scattered and survives only at their new master’s whims. But the Resistance is attempting to reclaim Earth. David Valentine, member of the elite Cat spy force, is in enemy uniform aboard the aging gunboat Thunderbolt. Whispers have reached him of the discovery of a long-lost weapon in the Caribbean - the first glimmer of hope for humanity to finally defeat the Reapers

Dostoevsky’s Underground Man is a composite of the tormented clerk and the frustrated dreamer of his earlier stories, but his Notes from the Underground is a precursor of his great later novels and their central concern with the nature of free will. Initially musing on his “sickness” and the detested notion of self-interest, the maladjusted and willful Underground Man turns to a series of incidents from years earlier.

My name is Peta, and I am a familiar. To stand at the side of an Elemental as their familiar is a gift given to few familiars. Yet here I stand with my thirteenth—Larkspur, child of the earth. I do not want this charge, for all my previous have ended in deaths I could not prevent. I am not sure my heart can take another loss of one bonded with me. Larkspur’s strength and heart call to me as only one other Elemental's had, and I cannot deny the need to protect her, and to shield her from all pain.

Under the Glacier represents Nobel laureate Halldor Laxness at his entertaining and brilliantly inventive best. Philosophy, theological speculation and charming wit combine to make this novel a timeless fable of modern times. A youthful emissary of the Bishop of Iceland travels to the beautiful and mysterious district of Snæfellsnes, locally known as "Under Glacier" to investigate the affairs of the parish and its enigmatic pastor.

For Frank Morgan, a reunion with his estranged son brings back bittersweet memories of another time and place. Conrad Morgan is an Eastern businessman trying to build a railroad through an untamed corner of New Mexico Territory. Even though Frank has revenge-hungry killers on his trail, his kin needs him now. So with a gun-toting, hard-loving beauty named Rebel by their side, father and son ride straight into a pitched battle with hired killers and furious Apache warriors. It’s a firestorm more treacherous and evil than Frank Morgan has ever faced.