Showing results by publisher "Berrett-Koehler Publishers" in All Categories

People are often skeptical that there is anything they can do to raise society's ethical level. Mark Pastin begs to differ. We can make a difference, and we don't need ethics "experts" to tell us what to do. He argues that we all have an innate ethical sense - what he calls an "ethics eye". He offers tools for sharpening the ethics eye so we can see and do the right thing ourselves, particularly in the workplace, where our decisions can affect not just ourselves but coworkers, clients, customers, and even an entire organization.

All Americans deserve and should have access to high quality, affordable healthcare services delivered by professionals who have sufficient time and resources to care for them. This book offers proven and practical approaches for redesigning healthcare organizations to be less fragmented - and more patient-centered —-by tapping in to the experiences of staff on the front lines of patient care.

This is the first practical guide for every citizen on the problem of corporate personhood and the tools we have to overturn it. Jeff Clements explains why the Citizens United case is the final win in a campaign for corporate domination of the state that began in the 1970s under Richard Nixon. More than this, Clements shows how unfettered corporate rights will impact public health, energy policy, the environment, and the justice system.

Best-selling authors Chip Bell and John Patterson here describe the new rules for coping with demanding customers in a wired, want-it-now world. Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application.

In this practical, provocative and inspiring guide, Lisa Witter and Lisa Chen of public relations powerhouse Fenton Communications offer social change organizations key recommendations for leveraging the untapped power of women for positive change through fundraising, advocacy and the ballot box.

Millions of employees attend some type of training or learning event during their tenure. Unfortunately, only 10 to 30 percent of what they learn will actually be applied in their work, presenting a situation referred to as a learning transfer problem. In Are You Making Money for Your Hive? authors Karie Holton and Elwood Holton illustrate how businesses can make learning really work to get real results.

For over 20 years, Creating an Environment for Successful Projects has been a staple for upper managers who want to help projects succeed. This new edition includes case studies from companies that have successfully applied the approach.

Countless people face "integrity stress" in their daily work - where they feel pressure to compromise their values, life commitments and integrity with no choice but to make a "devil's bargain" at times. This audiobook offers powerful understanding of what is really going on in these compromises, how people can escape the traps and hooks of organizational life by "playing a bigger game" - which allows them to be true to themselves while also contributing more effectively in their work.

Time has become a precious commodity, so business leaders who can save their customers’ time more effectively than competitors do will win their loyalty. To become a real-time company, as top scholars Jerry Power and Tom Ferratt explain, you need a real-time monitoring and response system. They offer detailed advice on how to put procedures in place that will collect data on how well products or services are saving customer time; identify strengths, weaknesses, threats, and opportunities; and specify innovations needed to save even more customer time.