Mostrando resultados por narrador "Jonathan Yen" en Todas las categorías

From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.

Whether you're eyeing a specific leadership role, hoping to advance your skills, or simply looking to broaden your professional network, you need to find someone who can help. Wait for a senior manager to come looking for you—and you'll probably be waiting forever. Instead, you need to find the mentoring that will help you achieve your goals. Managed correctly, mentoring is a powerful and efficient tool for moving up.

In 1984, John Hanrahan was featured in Interview magazine's iconic Olympic Issue as one of America's top athletes vying for a spot on the US Olympic Team. He had come within a point of defeating the mighty Soviet world medalist and had defeated other prominent world competitors. He was within reach of a lifetime dream, but then abandoned the Final Trials. He was nowhere to be found. He hadn't exactly fallen off the face of the earth, but he'd become a full-blown drug addict, unable to face his competition, and unwilling to confront the truth of his situation.

The proposal that the impact of humanity on the planet has left a distinct footprint, even on the scale of geological time, has recently gained much ground. Global climate change, shifting global cycles of the weather, widespread pollution, radioactive fallout, plastic accumulation, species invasions, the mass extinction of species-these are just some of the many indicators that we will leave a lasting record in rock, the scientific basis for recognizing new time intervals in Earth's history. The Anthropocene, as the proposed new epoch has been named, is regularly in the news.

Is it smart to skip your annual physical? Should you put your trust in medical research? Is "low T" an actual disease? This book will examine these questions and more you've always wondered about in a collection of 50 essays on the medicine. The Doctor Will See You Now is a quirky and eclectic collection of short essays that explore evolving patient-physician relationship and reporting on medicine; famous doctors and notorious patients; surprising hospital practices and the future of healthcare; medical research, ethics, drugs, and money; and the brave new world of neurology.

A mysterious disorder threatens to destroy the world in this high-concept thriller from Pulitzer Prize—winning New York Times reporter Matt Richtel, which combines medical science, cutting-edge technology, and breathtaking suspense in the vein of Michael Crichton. An airplane lands at a...

The Catholic Reformation: A Very Short Introduction traces the Catholic Reformation from its beginnings in the first half of the sixteenth century, through the years of unrest in Europe, to its global expansion in the Americas, Asia, and Africa, and its continued influence and legacy into the twentieth century.

As Covid has receded, companies such as Apple, Amazon, Google, Salesforce, and Twitter have severely restricted, or even eliminated remote work. Ditto for countless, less iconic firms and small businesses. At a high level, executives and managers at these organizations are trying to turn back the clock to 2019. There's just one problem. For a bevy of reasons, they won’t succeed.

A Belgian chocolate cake topped with a velvety homemade mousse catches your eye on the menu. The next thing you know, you've ordered it - despite the hefty price. But do you know why? Through over 40 compelling questions, this book explores how our eating decisions tread the line between conscious and subconscious, and enables us to be more intelligent about food. With expert insights that draw from psychology, neuroscience, popular culture, and more, learn to see the innumerable influences behind your diet and cravings.

From quantum computing to VR training, and from 3D-printing to brain-computer interface, new technologies are reshaping business on the factory floor and in the C-suite. What should you and your company be doing now to take advantage of the new opportunities these technologies are creating - and avoid falling victim to disruption? The Year in Tech, 2022 will help you understand what the latest and most important tech innovations mean for your organization and how you can use them to compete and win in today's turbulent business environment.

In today's fast-paced world, more and more organizations require rapid application development with reduced development costs and increased productivity. This practical guide shows application developers how to use Power Apps, Microsoft's low-code, no-code application framework that helps developers make apps faster, modernize business processes, and solve tough challenges. Author Arpit Shrivastava provides a comprehensive overview of designing and building cost-effective applications with Microsoft Power Apps.

Aerial warfare has dominated war-making for over 100 years, and despite regular announcements of its demise, it shows no sign of becoming obsolete. In this Very Short Introduction, Frank Ledwidge offers a sweeping look at the history of aerial warfare, introducing the major battles, crises, and controversies where air power has taken center stage, and the changes in technology and air power capabilities over time.

We acquire our native language, seemingly without effort, in infancy and early childhood. Language is our constant companion throughout our lifetime, even as we age. Indeed, compared with other aspects of cognition, language seems to be fairly resilient through the process of aging. In Changing Minds, Roger Kreuz and Richard Roberts examine how aging affects language - and how language affects aging.

The American way of war is enabled by the concept of massing all available firepower—when done correctly it makes US forces hard to beat. However improvised explosive devices have increasingly enabled a new kind of asymmetric warfare, one that conventional forces continue to struggle to counter. This book offers a "counter-IED playbook," one based upon the author's experiences of over ninety months of combat operations, working the problem sets of Fires, Effects, IEDs, Close Target Reconnaissance, Tracking-Tagging-Locating (TTL), and Information Operations.

Since the first English Christian fundamentalists arrived in the 1600s on the shores of what would become the United States, Christianity has become increasingly embedded in the nation's social and cultural fabric. The Founders purposefully intended that a high, strong "wall of separation" keep church and state apart in the new nation, while allowing individual religious freedom untrammeled by government—and vice versa. But Christians with theocratic dreams keep trying to breach the wall. Through their efforts, God is now in evidence everywhere in the country.

People do bad things. They misspeak, mislead, and misbehave. They lie, cheat, steal, and kill. Often, afterward, they apologize. But what makes a successful apology? Why does Joe Biden's 2007 apology for referring to Barack Obama as "articulate and bright" succeed, whereas Mel Gibson's 2006 apology for his anti-Semitic tirade fails? Naturally, the effectiveness of an apology depends on the language used, as well as the conditions under which we offer our regrets.

In a world dominated by things, we must work hard to account for one another's personhood. We need to cultivate relational structures that honor every human's dignity in vital interpersonal community. The theological and philosophical framework known as personalism can help guide us toward such a culture. Drawing from a wide range of thought leaders, including Martin Luther King Jr. and Pope John Paul II, Paul Louis Metzger presents a personalist moral vision founded on the Christian ideals of faith, hope, and love.

When a young screenwriter goes online to check out the promotional website for a new poker movie called Rounders, he's shocked to discover how similar it is to a screenplay he wrote a few years earlier. Against all odds, he proceeds to take on Miramax and the Hollywood system with the help of an ingenious lawyer. Jeffrey Grosso simply has to prove how it could have happened and convince a judicial system that often favors studios over writers that he's a victim of intellectual property theft, which results in a ten-year landmark legal battle against Hollywood's most notorious studio.

The origin story of barbecue is a popular topic with a ravenous audience, but commonly held understandings of barbecue are often plagued by half-truths and misconceptions. From Barbycu to Barbecue offers a fresh new look at the story of southern barbecuing. Award winning barbecue cook Joseph R. Haynes sets out to correct one of the most common barbecue myths, the "Caribbean Origins Theory," which holds that the original southern barbecuing technique was imported from the Caribbean to what is today the American South.

Quantum Negotiation is a handbook for getting what you need using a mindset and behaviors based on a refreshingly expansive perspective on negotiation. Rather that viewing every negotiation as an antagonistic and combative relationship, this book shows you how to move beyond the traditional pseudo win-win to construct a deal in which all parties get what they need. By exploring who we are as negotiators in the context of social conditioning, this model examines the cognitive, psychological, social, physical, and spiritual aspects of negotiation to help you produce more sustainable, prosperous, and satisfying agreements.