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When it comes to Customer Service, there are many misconceptions out there that are costing businesses of all shapes and sizes many of their customers every year. Little things that they are doing wrong or not well enough that are causing customers to walk out the door and head direct to the competition. Little things that could be easily avoided if they were only recognized. "customer Service - Business Edition" takes a look at customer service from the business point of view and discusses what can and should be done within the business to make it stronger, healthier and more responsive to...

Customer Service is a multi-billion dollar industry and it plays a huge role in the success or failure of every business. But the bottom line is that the people who make the real difference, the people who make the largest impact, are the employees who interact with our customers every single day. But of those same employees are not aware of several important facts about our customers, they might not take the right action. If they don't know the reasons behind the rules, policies and procedures, they might not support them. And if they are not aware of the importance and value of a customer...

Sarvesh's latest book focuses on grooming students and professionals to become aware and imbibe global business etiquette. This book guides you through the grooming and corporate etiquette nuances to develop and enhance your image and personality.

There is no specific group of people that this audiobook is made for. Even if you are a self-confident person that is used to talking to people every day, you can find new information that you did not know about how to use your tongue more effectively in small talks or presentations. But first of all, this audiobook is excellent if you lack self-confidence and you are not sure how to start conversations without being creepy or awkward.

ATTENTION STUDENTS: If you need to write a paper on the irony of organizations, then this is the perfect reference. It's simple, easy to understand, and right to the point. The irony of organizations is an interesting and somewhat complex subject. This book explores the topic by examining the variables that influence it including culture, rules, norms, athletics, religion, police, politicians, unions, and management. The text is educational and informative, and it is written for easy reader understanding at all levels.s. If you are interested in learning about irony of organizations, then ...

You cannot be a great manager without first being a great employee. And this requires learning, experience and attitude. The attitude comes from you but the learning and experience come after diligent study and practice, practice, practice.

Working with difficult people can reduce your morale, threaten your productivity, deplete your energy, and waste your time. But you don't have to be helpless in the face of other people's craziness! Knowing how to handle coworkers' disruptive behavior is one of the most important career skills you can have, allowing you to become a more valuable employee and a more self-reliant person.

Join author and narrator Jennifer Hancock in a thought-provoking exploration of the limitations of using civility as a metric in the workplace and the benefits of centering dignity in all interpersonal interactions. In this insightful and engaging audiobook, Hancock challenges conventional wisdom and provides practical tools to help listeners create a more humanistic and dignified workplace environment. A Humanistic Approach to Civility and Dignity in the Workplace is the perfect choice for anyone looking to cultivate a more respectful and compassionate workplace culture.

Black Businesses offer great customer service generally. However, we also know that many Black business owners have long been plagued with the title of offering less than acceptable customer service in certain sectors. A small but significant number have spawned a reputation that makes them the butt of comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Consultant, and Author Yvonne Witter enough to research the problem. This book is the result.

Invest one hour gaining more than 60 quick tips to save yourself time, money, and stress discovering the little (but important) factors previously unconsidered, having never worked directly with clients before.

The first interview. Handling a difficult boss. The power of words. Networking. Small talk. Dressing for a cocktail dinner. Holding chopsticks. Drinking wine. Twitter etiquette. Sexual harassment in office. Remembering names. Receiving compliments. Women travelling alone. Thank you notes. The...

あなたはLineやメールで女性を誘えば100発100中でデートに誘いだせますか？もしそうなら、さらにテクニックが増えるだけに留まるでしょう。

The ultimate guide to preparing for the interview process, maintaining focus, handling difficult questions and maximizing your chances of landing that dream job. Whether you're a school leaver, a recent graduate, an established professional on the move or someone looking to return to the job market, any research and preparation will be critical in improving your performance in an interview setting - from being aware of your own strengths and weaknesses, through to knowing the questions to ask that will ensure you are remembered after the interview is over.

Più persone di quante tu possa immaginare passano la maggior parte del tempo a contatto con gli altri in una situazione lavorativa, e, a meno che non siano fortunate, non possono decidere con chi lavorare. Purtroppo, non tutti sanno come andare d’accordo con gli altri, e questo può causare svariate situazioni difficili, rendendo quasi impossibile arrivare sereni a fine giornata.

We'd all like to think that communicating on the job is an easy task. But there are those days with unpleasant - and even downright angry - emails, phone calls, and unexpected visits. So how do you deal with it? This short two-minute solution provides practical, tested tactics for "dealing with it", in writing and in speaking.

Why is your brand so important? With a good consistent brand, you can increase your reputation, set yourself apart from your competition, create trust, and add value to your business. Work Your Quirks shows you what personal branding is really all about. It is full of essential information, tips, and tricks to help you create a sparkling brand that is uniquely you.

It iѕ a tоugh аnd competitive buѕinеѕѕ environment you live аnd it iѕ gеtting more аnd mоrе difficult tо асhiеvе уоur goals. You hаvе tо stand оut аmоng уоur соllеаguеѕ and competitors. Whether you аrе a ѕеniоr еxесutivе, аn еntrерrеnеur, оr аn еmрlоуее, this audiobооk will show уоu the bеѕt wау tо succeed, accomplish уоur personal and саrееr goals, оutѕhinе уоur соmреtitiоn, and differentiate yourself frоm the pack.

Ärger und Konflikte lösen mit der Gewaltfreien Kommunikation! In vielen Fällen gelingt es uns nicht, unserem Gesprächspartner mitzuteilen, was wir wirklich von Ihm wollen. Oft nehmen wir Dinge, die unser Gegenüber von uns möchte falsch wahr. Damit ist jetzt Schluss! Denn mit der Methode: Gewaltfreie Kommunikation lernen Sie ganz einfach Ihre eigenen Bedürfnisse und die Ihres Gegenübers besser wahrzunehmen. Der Schlüssel zu einem konfliktfreien miteinander ist achtsames Zuhören und eine achtsame Kommunikation.

The Million Dollar Handshake is about more than making money - it is also about helping you feel a million dollars. First impressions do count - and few have as much impact as your handshake. A handshake can let the other person know if we are nervous, over-excited, confident or interested in...

Simple Rules for Effective Business Communication isn't just about how to write a letter, it's also about why you might be writing that letter, or why you should be dressing a certain way, or behaving (or not behaving) in a certain manner to ensure that you communicate exactly what it is that you want to communicate about your business. Short and to the point, this audiobook outlines simple rules and food for thought to help you communicate more effectively in your business dealings.