As a Physiotherapy business owner, adding to your profitability is an important aspect. If profitability is something you want to learn more about, Andy and Phil have you covered. In the latest episode of ‘The Treatment Room‘, Andy and Phil discuss ‘What keeps customers coming back’. Did you know repeat clients are five times […]

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In this latest podcast of ‘The Treatment Room’, Phil and Andy discuss how the therapy world is all about customer service. This includes them discussing: Expectation matching Competitiveness of the  industry Customer journey is your product Understanding customers Feedback Service improvement Consistency of its delivery A plan and a process to deliver well Team required […]

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As a therapy business owner, marketing and sales is an essential method to utilise, yet it’s something many find hard to grasp and take advantage of. In the recent episode of ‘The Treatment Room’ Phil and Andy discuss the topic of  Marketing and Sales. They expand on the why its: Essential to do Time-consuming Expensive […]

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In this episode, Phil and Andy explore 3 more topics for discussion, which include: – Expectation setting for employees and associates?  Do you need to do things differently? – Considerations for training needs for anyone in your business. Patient outcomes, are you managing expectations? – What do you expect to pay for? Are therapy business […]

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In this episode, Phil and Andy explore the topic of internal conflict. This is an interesting listen with Phil sharing some great insights in avoiding it, understand why it could occur and how to handle it when it does. You can listen to this episode HERE or watch on YouTube below.   You can also […]

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In this episode, Phil and Andy discuss their group coaching foundation programme and give examples of what you should consider when running and growing a successful therapy business. They refer to the 6 modules which make up the frameworks of developing a successful therapy business. You can find out more about the Foundation Programme here. […]

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In this episode of The Treatment Room, Phil and Andy discuss training needs, what we can learn from HCPC audits and how we can use training as part of a retention process. Considering patient outcomes and good practice . You can listen to this episode HERE or watch on YouTube below. You can also check […]

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In this episode Phil and Andy discuss : Red Flags, Internal Process and developing your business based upon learned experiences. What to consider when you decide to upgrade or invest in new equipment in your business? You can listen to this episode HERE or watch on YouTube below. You can also check out our other […]

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