• VCISO Training and the Coolest Niche in SMB IT
    Jun 13 2024

    Host Karl attended the ChannelPro Live event in Columbus, Ohio. He interviewed two folks who are doing some cool things.

    Wayne Small from Australia is retooling himself and his business to take a new approach to the Virtual CISO Role. Rather than just take a few vendor-focus courses, or training based on a standardized checklist, Wayne is working through a master's degree program in security that focuses on security at the highest and most technical level. We discuss the details.

    Mark Moreno has a very interesting (and rare) niche. He focuses on companies who are solidly in the 25-100 desktop range but have massive revenue and enterprise-level budgets. This niche brings some unusual problems dues to the larger nature of the projects. But money is not one of the issues! Mark talks about how he got started. Interestingly, he still only does work with people who signed managed service agreements with these folks.

    Mark is also working with Harry Brelsford on the MSP Rescue shows. Stay tuned to https://msprescue.pro/ for more information.

    -----

    Our upcoming events and more:

    MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind

    Use “EARLYBIRD” as the coupon code to save $200!

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    Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

    Kernan Consulting “Weekly Tips”!

    Sign up now: https://kernanconsulting.com/

    -----

    Sponsor Memo: Huntress

    Today’s SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.

    Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

    While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

    To start a trial today, visit https://huntress.com/karl

    :-)

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    31 mins
  • Determining Employee Compensation
    Jun 6 2024

    1.) MSP Question of The Week

    Employee Compenstion--How much is too much or too little?

    ---

    2.) Notes on The News

    Amy blog article – Financial Crimes Enforcement Network article Linkedin: https://nsitsp.org/news/financial-crimes-enforcement-network/

    ---

    3. Strategies for Local Businesses in Local Market

    Tip and tricks for Local Businesses looking to network in their local market.

    We also talk the pros and cons of radio, billboards, and even local team sponsors.

    Our upcoming events and more:

    MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind

    Use “EARLYBIRD” as the coupon code to save $200!

    Check out Amy’s weekly newsletter!

    Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

    Kernan Consulting “Weekly Tips”!

    Sign up now: https://kernanconsulting.com/

    Our Social Links:

    https://www.linkedin.com/in/james-kernan-varcoach/

    https://www.facebook.com/james.kernan

    https://www.facebook.com/karlpalachuk/

    https://www.linkedin.com/in/karlpalachuk/

    https://www.linkedin.com/in/amybabinchak/

    https://www.facebook.com/amy.babinchak/

    https://thirdtier.net

    https://www.youtube.com/@ThirdTierIT

    Sponsor Memo: Huntress

    Today’s SMB Community Podcast is brought to you by Huntress Managed Security.

    Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.

    Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

    Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

    While you focus on growing your business, we provide first response to hackers.

    Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

    To start a trial today, visit https://huntress.com/karl

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    30 mins
  • Employee Accountability for Subpar Performance
    May 30 2024

    1.) MSP Question of The Week

    How do you hold employees accountable for subpar performance?

    ---

    2.) James at SMB Techfest

    James kicked off the first session on the main stage by sharing how EOS can help your business scale.

    ---

    3.) Notes on The News

    Solar Flares / Auroras – will it cause disruptions to communications?

    Cyberattack force major US health care network to divert ambulances from hospitals:

    https://edition.cnn.com/2024/05/10/tech/cyberattack-ascension-ambulances-hospitals/index.html

    ---

    Our upcoming events and more:

    MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind

    Use “EARLYBIRD” as the coupon code to save $200!

    Check out Amy’s weekly newsletter!

    Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

    Kernan Consulting “Weekly Tips”!

    Sign up now: https://kernanconsulting.com/

    Our Social Links:

    https://www.linkedin.com/in/james-kernan-varcoach/

    https://www.facebook.com/james.kernan

    https://www.facebook.com/karlpalachuk/

    https://www.linkedin.com/in/karlpalachuk/

    https://www.linkedin.com/in/amybabinchak/

    https://www.facebook.com/amy.babinchak/

    https://thirdtier.net

    https://www.youtube.com/@ThirdTierIT

    Sponsor Memo: Huntress

    Today’s SMB Community Podcast is brought to you by Huntress Managed Security.

    Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.

    Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

    Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

    While you focus on growing your business, we provide first response to hackers.

    Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

    To start a trial today, visit https://huntress.com/karl

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    28 mins
  • How To Purchase an MSP with No Money Down
    May 23 2024

    1.) The MSP Question of The Week

    How do you buy another MSP with no money down?

    ---

    2.) Notes on The News

    Kaseya 365 subscription debuts at $3.99!

    https://www.channele2e.com/news/kaseya-365-subscription-debuts-at-3-99

    Major Leadership Changes at PAX8, CEO steps aside...

    Pax8 has named Scott Chasin as CEO, effective immediately, replacing founder John Street in the role, the company announced.

    Finally, AI Fighter jets successfully tested and Twitter/X announces news feed based on trending topics.

    ----

    Our upcoming events and more:

    MASTERMIND LIVE – Tampa, FL – June 27-28th
    http://bit.ly/kernanmastermind

    Use “EARLYBIRD” as the coupon code to save $200!

    Check out Amy’s weekly newsletter!

    Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

    Kernan Consulting “Weekly Tips”!

    Sign up now: https://kernanconsulting.com/

    Our Social Links:

    https://www.linkedin.com/in/james-kernan-varcoach/

    https://www.facebook.com/james.kernan

    https://www.facebook.com/karlpalachuk/

    https://www.linkedin.com/in/karlpalachuk/

    https://www.linkedin.com/in/amybabinchak/

    https://www.facebook.com/amy.babinchak/

    https://thirdtier.net

    https://www.youtube.com/@ThirdTierIT

    Sponsor Memo: Huntress

    Today’s SMB Community Podcast is brought to you by Huntress Managed Security.

    Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.

    Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

    Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

    While you focus on growing your business, we provide first response to hackers.

    Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

    To start a trial today, visit https://huntress.com/karl

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    18 mins
  • Endpoint Detection and Response for the MacOS with Huntress
    May 16 2024

    Host Karl Palachuk interviews Wes Hutcherson and Stuart Ashenbrenner from Huntress on the challenges and (and victories) of securing macOS endpoints.

    As you know, MacOS represents a growing percentage of the business device operating system market, outperforming both Linux and ChromeOS. Since this is going to be a growing portion of the endpoints you support, it's good to know how you're doing to do that. And with so many "home" and personal devices now being used for company purposes, quick response is important as well.

    The panel addresses the challenges of the MacOS users - including their persistent reluctance to believe that their devices need protection at all! There is a false sense of security around MacOS, driven by old-school understandings of Mac security and the realities of well-funded adversaries on the dark web.

    MacOS malware now accounts for 6.2% of all endpoint OS malware. Half of all MacOS users have been affected by malware, hacking, or scams. You can expect that to grow as well.

    -----

    Thanks to Huntress for sponsoring the SMB Community Podcast. Partners can learn more at https://www.huntress.com/karl

    Wes Hutcherson is the Director of Product Marketing for Huntress where he oversees market intelligence and go-to-market strategies. His multi-faceted technology and cyber security experience spans over a decade with market leaders such as Bishop Fox, eSentire, Hewlett-Packard, and Dell SecureWorks, covering Managed Detection and Response, Governance, Risk, and Compliance, Continuous Threat Exposure Management, Offensive Security, and other topics.

    Stuart Ashenbrenner works at Huntress as a Staff macOS Researcher, focusing on macOS security and development. He has spoken at various conferences about macOS security, including Objective by the Sea. He is co-author and core developer on the open source, macOS incident response tool called Aftermath. He has perviously worked as a macOS detections engineer and a software engineer.

    :-)

    Our upcoming events and more:

    Register for James’s class at ITSPU!

    5W22 – MSP Professional Sales is live. Enroll today:
    https://www.itspu.com/all-classes/classes/msp-professional-sales-program/

    MASTERMIND LIVE – Tampa, FL – June 27-28th
    http://bit.ly/kernanmastermind

    Use “EARLYBIRD” as the coupon code to save $200!

    Check out Amy’s weekly newsletter!

    Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

    Kernan Consulting “Weekly Tips”!

    Sign up now: https://kernanconsulting.com/

    Our Social Links:

    https://www.linkedin.com/in/james-kernan-varcoach/

    https://www.facebook.com/james.kernan

    https://www.facebook.com/karlpalachuk/

    https://www.linkedin.com/in/karlpalachuk/

    https://www.linkedin.com/in/amybabinchak/

    https://www.facebook.com/amy.babinchak/

    https://thirdtier.net

    https://www.youtube.com/@ThirdTierIT

    ---

    Sponsor Memo: Huntress

    Today’s SMB Community Podcast is brought to you by Huntress Managed Security.

    Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.

    Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

    Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

    While you focus on growing your business, we provide first response to hackers.

    Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

    To start a trial today, visit https://huntress.com/karl

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    29 mins
  • Banning Non-compete Agreements?
    May 9 2024

    1.) MSP Question of the Week

    Should you ban Non-compete Agreements?

    ---

    2.) Notes on The News

    Big Tech firms lost its dream status due to layoffs and instability: https://www.cnbc.com/2024/04/28/how-working-for-big-tech-lost-dream-job-status.html

    ---

    3.) Five Minutes with A Smart Person - Bit-Wizards

    Louis Erickson is the co-founder and COO, and Sam Blowes is the Director of Solution Consulting at Bit-Wizards--an award winning IT services provider based in Florida.

    We discuss the importance of forming strong relationships with your clients as an MSP.

    Check them out: https://bitwizards.com/

    ----

    Our upcoming events and more:

    Register for James’s class at ITSPU!

    5W22 – MSP Professional Sales is live. Enroll today:
    https://www.itspu.com/all-classes/classes/msp-professional-sales-program/

    MASTERMIND LIVE – Tampa, FL – Junr 27-28th
    http://bit.ly/kernanmastermind

    Use “EARLYBIRD” as the coupon code to save $200!

    Catch James at the SMBTechfest!

    SMBTechfest – Irvince, CA – May 9-10th

    https://www.smbtechfest.com/index.asp

    Check out Amy’s weekly newsletter!

    Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

    Kernan Consulting “Weekly Tips”!

    Sign up now: https://kernanconsulting.com/

    Our Social Links:

    https://www.linkedin.com/in/james-kernan-varcoach/

    https://www.facebook.com/james.kernan

    https://www.facebook.com/karlpalachuk/

    https://www.linkedin.com/in/karlpalachuk/

    https://www.linkedin.com/in/amybabinchak/

    https://www.facebook.com/amy.babinchak/

    https://thirdtier.net

    https://www.youtube.com/@ThirdTierIT

    Sponsor Memo: Huntress

    Today’s SMB Community Podcast is brought to you by Huntress Managed Security.

    Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.

    Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

    Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

    While you focus on growing your business, we provide first response to hackers.

    Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

    To start a trial today, visit https://huntress.com/karl

    Show more Show less
    34 mins
  • Do MSPs Prefer iPhones or Androids?
    May 2 2024

    1.) MSP Question of The Week

    Which do you prefer: iPhone or Android? Is there a clear winner?

    ---

    2.) Notes on The News

    What are the current TOP Password Managers?

    https://www.tomsguide.com/us/best-password-managers,review-3785.html

    "Big Tech" censoring content...and other clickbait-y titles.

    https://edition.cnn.com/2024/04/09/tech/meta-social-media-nightcap/index.html

    There are only two weeks left to submit your application for Channel Futures MSP501: https://www.channelfutures.com/about-msp-501

    Host Amy weighs in how it helps market your company.

    ---

    Our upcoming events and more:

    Register for James’s class at ITSPU!

    5W22 – MSP Professional Sales is live. Enroll today:
    https://www.itspu.com/all-classes/classes/msp-professional-sales-program/

    MASTERMIND LIVE – Tampa, FL – April 27-28th
    http://bit.ly/kernanmastermind

    Use “EARLYBIRD” as the coupon code to save $200!

    Catch James at the SMBTechfest!

    SMBTechfest – Irvince, CA – May 9-10th

    https://www.smbtechfest.com/index.asp

    Check out Amy’s weekly newsletter!

    Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

    Kernan Consulting “Weekly Tips”!

    Sign up now: https://kernanconsulting.com/

    Our Social Links:

    https://www.linkedin.com/in/james-kernan-varcoach/

    https://www.facebook.com/james.kernan

    https://www.facebook.com/karlpalachuk/

    https://www.linkedin.com/in/karlpalachuk/

    https://www.linkedin.com/in/amybabinchak/

    https://www.facebook.com/amy.babinchak/

    https://thirdtier.net

    https://www.youtube.com/@ThirdTierIT

    Sponsor Memo: Huntress

    Today’s SMB Community Podcast is brought to you by Huntress Managed Security.

    Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.

    Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

    Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

    While you focus on growing your business, we provide first response to hackers.

    Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

    To start a trial today, visit https://huntress.com/karl

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    22 mins
  • Charging for Onsite Travel?
    Apr 25 2024

    1.) The MSP Question of The Week

    Should you charge for onsite travel?

    And what's best--Price per seat or per device?

    ---

    2.) Notes on The News

    The FBI is warning consumers against using public phone charging stations in order to avoid exposing their devices to malicious software...

    ...Apple loses top phonemaker spot to Samsung as iPhone shipments drop!

    "Apple's smartphone shipments dropped about 10% in the first quarter of 2024, hurt by intensifying competition by Android smartphone makers aiming for the top spot, data from research firm IDC showed on Sunday."

    ---

    Our upcoming events and more:

    Register for James’s class at ITSPU!

    5W22 – MSP Professional Sales starts April 23rd. Sign up now:
    https://www.itspu.com/all-classes/classes/msp-professional-sales-program/

    MASTERMIND LIVE – Tampa, FL – April 27-28th
    http://bit.ly/kernanmastermind

    Use “EARLYBIRD” as the coupon code to save $200!

    Catch James at the SMBTechfest!

    SMBTechfest – Irvince, CA – May 9-10th

    https://www.smbtechfest.com/index.asp

    Check out Amy’s weekly newsletter!

    Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

    Kernan Consulting “Weekly Tips”!

    Sign up now: https://kernanconsulting.com/

    Our Social Links:

    https://www.linkedin.com/in/james-kernan-varcoach/

    https://www.facebook.com/james.kernan

    https://www.facebook.com/karlpalachuk/

    https://www.linkedin.com/in/karlpalachuk/

    https://www.linkedin.com/in/amybabinchak/

    https://www.facebook.com/amy.babinchak/

    https://thirdtier.net

    https://www.youtube.com/@ThirdTierIT

    Sponsor Memo: Huntress

    ay’s SMB Community Podcast is brought to you by Huntress Managed Security.

    Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.

    Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

    Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

    While you focus on growing your business, we provide first response to hackers.

    Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

    To start a trial today, visit https://huntress.com/karl

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    18 mins