The Future of MSPs and AI's Impact on the Industry
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The Future of MSPs and AI's Impact on the Industry
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Overview:
In this episode of the SMB Community Podcast, hosts James and Amy discuss their Memorial Day experiences before diving into a deep discussion about the future of Managed Service Providers (MSPs) and the impact of AI on the industry. They examine predictions for 2026, including the staggering forecast that 75% of MSP services will be delivered by AI within the next few years. They emphasize the importance for MSPs to innovate and adapt to stay relevant. The episode also covers recent news, including a significant partnership between Qualcomm and Dell, updates on legal issues faced by Delta Airlines and CrowdStrike, and an overview of the Gartner Magic Quadrant for 2025 in the security sector. The hosts also share personal updates and upcoming events, including James Kernan's Mastermind live event and Amy's new portable Starlink Mini for connectivity on the go.
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Chapter Markers:
00:00 Introduction and Hosts Welcome
01:25 MSP Question of the Week: Predictions for 2026
02:40 Impact of AI on MSP Services
04:55 Challenges and Opportunities for MSPs
14:24 CrowdStrike and Delta Airlines Incident
16:40 AI in the News: Qualcomm and Dell Partnership
20:42 Gartner Magic Quadrant for 2025
22:37 Upcoming Events and Announcements
24:21 Starlink Mini Purchase and Plans
26:01 Conclusion and Farewell
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