The Great Digital Transformation
Reimagining the Future of Customer Interactions
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
$0.99/mes por los primeros 3 meses
Exclusivo para miembros Prime: ¿Nuevo en Audible? Obtén 2 audiolibros gratis con tu prueba.
The Great Digital Transformation
Compra ahora por $15.59
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrado por:
-
Alan Adelberg
-
De:
-
Gerard Szatvanyi
Acerca de esta escucha
Dare to dream
What does it take to digitally transform? Szatvanyi is aware of the obstacles, and he doesn’t shy away from tough topics in the retail space, including the challenges surrounding stores and misunderstandings about remote work. Rather, in an approachable “around the fireplace” style, he extends his hand and invites listeners to sit back with him and dream. After all, with the technologies available today, the possibilities are nearly endless. Szatvanyi points out that the starting line is not a budget review or the development of a to-do list. Rather, it’s a thinking exercise; a conversation, if you will, about what could be.
In his pragmatic way, Szatvanyi turns the complicated topic of digital transformation into easy-to-digest segments. What other strategy allows you to play video games for a few hours and try on headsets? Yet that’s exactly what Szatvanyi advises. Doing so can help listeners understand the potential of these technologies. After engaging in up-and-coming channels, it’s often easier to imagine ways to use them to interact with customers. With personal examples and case studies sprinkled throughout, listeners shift from thinking about new ways to live and work to seeing them in action.
Szatvanyi lays out:
• What digital transformation is
• How to be customer-centric
• Ways to create mobile experiences
• The purpose of on-the-ground stores
• How to engage in video
• Guidelines to give employees meaningful tasks
• Ways to reimagine remote work
• What to know about headless commerce
• How to target a niche market
• Why building a community matters
• How to capture data the right way
• Best practices for setting up teams and systems
©2023 Gerard Szatvanyi (P)2023 Advantage Media Group, Inc.Los oyentes también disfrutaron...
-
Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- De: Joey Coleman
- Narrado por: Joey Coleman
- Duración: 9 h y 28 m
- Versión completa
-
General4.5 out of 5 stars 808
-
Narración:5 out of 5 stars 698
-
Historia4.5 out of 5 stars 697
Coleman offers a system designed to dramatically increase customer retention and as a result, the bottom line. He identifies eight distinct emotional needs customers undergo during the 100 days following a purchase, whether it's as small as a new drink at Starbucks or as big as a house. If you can understand and anticipate these phases, you can use a myriad of techniques - in-person, email, mail, and video - to cement a long and valuable partnership.
-
1 out of 5 stars
-
Message tainted by using shady biz as examples
- De Amazon Customer en 04-25-19
De: Joey Coleman
-
The $100 Startup
- Reinvent the Way You Make a Living, Do What You Love, and Create a New Future
- De: Chris Guillebeau
- Narrado por: Chris Guillebeau, Thomas Vincent Kelly
- Duración: 8 h y 14 m
- Versión completa
-
General4.5 out of 5 stars 3,769
-
Narración:4.5 out of 5 stars 3,215
-
Historia4.5 out of 5 stars 3,206
Still in his early 30s, Chris is on the verge of completing a tour of every country on earth – he’s already visited more than 175 nations - and yet he’s never held a “real job” or earned a regular paycheck. Rather, he has a special genius for turning ideas into income, and he uses what he earns both to support his life of adventure and to give back. In The $100 Startup, he tells you how to lead of life of adventure, meaning and purpose - and earn a good living.
-
1 out of 5 stars
-
This book is poison for new entrepreneurs
- De Nate Woodbury en 07-14-14
De: Chris Guillebeau
-
Be Our Guest
- Perfecting the Art of Customer Service
- De: The Disney Institute, Theodore Kinni
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Versión completa
-
General4.5 out of 5 stars 897
-
Narración:4.5 out of 5 stars 768
-
Historia4.5 out of 5 stars 763
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- De M. Decker en 03-11-16
De: The Disney Institute, y otros
-
Hacking Growth
- How Today's Fastest-Growing Companies Drive Breakout Success
- De: Sean Ellis, Morgan Brown
- Narrado por: Sean Ellis, Morgan Brown
- Duración: 10 h y 43 m
- Versión completa
-
General4.5 out of 5 stars 1,013
-
Narración:4.5 out of 5 stars 855
-
Historia4.5 out of 5 stars 850
An accessible and practical toolkit that teams and companies in all industries can use to increase their customer base and market share, this book walks listeners through the process of creating and executing their own custom-made growth hacking strategy. It is a must listen for any marketer, entrepreneur, innovator or manager looking to replace wasteful big bets and "spaghetti-on-the-wall" approaches with more consistent, replicable, cost-effective, and data-driven results.
-
2 out of 5 stars
-
Tough one
- De Amazon Customer en 10-12-18
De: Sean Ellis, y otros
-
Dropshipping E-commerce in 2019
- The Must Have Practical Guide to Make Money Online With Shopify, Amazon FBA, Retail Arbitrage, Affiliate Marketing, Social Media and Other Passive Income Ideas
- De: Chris McDonald
- Narrado por: Curtis Wright
- Duración: 3 h y 2 m
- Versión completa
-
General4 out of 5 stars 1
-
Narración:0 out of 5 stars 0
-
Historia0 out of 5 stars 0
This audiobook has the goal to teach you how to make money online and set up a successful dropshipping business in the right way with a step-by-step approach. We'll cover every single step in a specific and comprehensive way. This guide is structured in a step-by-step way to make it possible for any person to follow the process, even if you are a complete beginner in E-commerce. Moreover, if you are looking for clear and precise information about the E-commerce world, this audiobook is highly recommended.
De: Chris McDonald
-
The Convenience Revolution
- How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
- De: Shep Hyken
- Narrado por: Timothy Andrés Pabon
- Duración: 4 h y 41 m
- Versión completa
-
General4.5 out of 5 stars 39
-
Narración:4.5 out of 5 stars 33
-
Historia4.5 out of 5 stars 33
Customers will pay for convenience. And they'll choose to do more business over time with the people and companies that make their lives more convenient. This audiobook shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You'll learn six compelling strategies, supported by numerous examples and case studies, that will fuel your plan to create a focus on convenience for your customers.
-
5 out of 5 stars
-
An amazing read/listen
- De Jason en 01-29-19
De: Shep Hyken
-
Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- De: Joey Coleman
- Narrado por: Joey Coleman
- Duración: 9 h y 28 m
- Versión completa
-
General4.5 out of 5 stars 808
-
Narración:5 out of 5 stars 698
-
Historia4.5 out of 5 stars 697
Coleman offers a system designed to dramatically increase customer retention and as a result, the bottom line. He identifies eight distinct emotional needs customers undergo during the 100 days following a purchase, whether it's as small as a new drink at Starbucks or as big as a house. If you can understand and anticipate these phases, you can use a myriad of techniques - in-person, email, mail, and video - to cement a long and valuable partnership.
-
1 out of 5 stars
-
Message tainted by using shady biz as examples
- De Amazon Customer en 04-25-19
De: Joey Coleman
-
The $100 Startup
- Reinvent the Way You Make a Living, Do What You Love, and Create a New Future
- De: Chris Guillebeau
- Narrado por: Chris Guillebeau, Thomas Vincent Kelly
- Duración: 8 h y 14 m
- Versión completa
-
General4.5 out of 5 stars 3,769
-
Narración:4.5 out of 5 stars 3,215
-
Historia4.5 out of 5 stars 3,206
Still in his early 30s, Chris is on the verge of completing a tour of every country on earth – he’s already visited more than 175 nations - and yet he’s never held a “real job” or earned a regular paycheck. Rather, he has a special genius for turning ideas into income, and he uses what he earns both to support his life of adventure and to give back. In The $100 Startup, he tells you how to lead of life of adventure, meaning and purpose - and earn a good living.
-
1 out of 5 stars
-
This book is poison for new entrepreneurs
- De Nate Woodbury en 07-14-14
De: Chris Guillebeau
-
Be Our Guest
- Perfecting the Art of Customer Service
- De: The Disney Institute, Theodore Kinni
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Versión completa
-
General4.5 out of 5 stars 897
-
Narración:4.5 out of 5 stars 768
-
Historia4.5 out of 5 stars 763
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- De M. Decker en 03-11-16
De: The Disney Institute, y otros
-
Hacking Growth
- How Today's Fastest-Growing Companies Drive Breakout Success
- De: Sean Ellis, Morgan Brown
- Narrado por: Sean Ellis, Morgan Brown
- Duración: 10 h y 43 m
- Versión completa
-
General4.5 out of 5 stars 1,013
-
Narración:4.5 out of 5 stars 855
-
Historia4.5 out of 5 stars 850
An accessible and practical toolkit that teams and companies in all industries can use to increase their customer base and market share, this book walks listeners through the process of creating and executing their own custom-made growth hacking strategy. It is a must listen for any marketer, entrepreneur, innovator or manager looking to replace wasteful big bets and "spaghetti-on-the-wall" approaches with more consistent, replicable, cost-effective, and data-driven results.
-
2 out of 5 stars
-
Tough one
- De Amazon Customer en 10-12-18
De: Sean Ellis, y otros
-
Dropshipping E-commerce in 2019
- The Must Have Practical Guide to Make Money Online With Shopify, Amazon FBA, Retail Arbitrage, Affiliate Marketing, Social Media and Other Passive Income Ideas
- De: Chris McDonald
- Narrado por: Curtis Wright
- Duración: 3 h y 2 m
- Versión completa
-
General4 out of 5 stars 1
-
Narración:0 out of 5 stars 0
-
Historia0 out of 5 stars 0
This audiobook has the goal to teach you how to make money online and set up a successful dropshipping business in the right way with a step-by-step approach. We'll cover every single step in a specific and comprehensive way. This guide is structured in a step-by-step way to make it possible for any person to follow the process, even if you are a complete beginner in E-commerce. Moreover, if you are looking for clear and precise information about the E-commerce world, this audiobook is highly recommended.
De: Chris McDonald
-
The Convenience Revolution
- How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
- De: Shep Hyken
- Narrado por: Timothy Andrés Pabon
- Duración: 4 h y 41 m
- Versión completa
-
General4.5 out of 5 stars 39
-
Narración:4.5 out of 5 stars 33
-
Historia4.5 out of 5 stars 33
Customers will pay for convenience. And they'll choose to do more business over time with the people and companies that make their lives more convenient. This audiobook shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You'll learn six compelling strategies, supported by numerous examples and case studies, that will fuel your plan to create a focus on convenience for your customers.
-
5 out of 5 stars
-
An amazing read/listen
- De Jason en 01-29-19
De: Shep Hyken
-
The Ten Faces of Innovation
- De: Tom Kelley, Jonathan Littman
- Narrado por: Stow Lovejoy
- Duración: 8 h y 49 m
- Versión completa
-
General4 out of 5 stars 565
-
Narración:4 out of 5 stars 265
-
Historia4 out of 5 stars 266
Tom Kelley, author of The Art of Innovation and the general manager of IDEO, the world-famous design firm, illuminates the strategies IDEO used to beat the devil's advocate and drive creativity throughout the organization.
-
1 out of 5 stars
-
VERY Disappointing
- De John en 12-22-07
De: Tom Kelley, y otros
-
How to Build a Billion Dollar App
- Discover the secrets of the most successful entrepreneurs of our time
- De: George Berkowski
- Narrado por: Christopher Ragland
- Duración: 12 h y 5 m
- Versión completa
-
General4.5 out of 5 stars 392
-
Narración:4.5 out of 5 stars 332
-
Historia4.5 out of 5 stars 331
The ultimate guide to building an app-based business - now revised and updated. Apps have changed the way we communicate, shop, play, interact and travel, and their phenomenal popularity has presented possibly the biggest business opportunity in history. In How to Build a Billion Dollar App, serial tech entrepreneur George Berkowski gives you exclusive access to the secrets behind the success of the select group of apps that have achieved billion-dollar success.
-
3 out of 5 stars
-
There are interesting ideas
- De Alessandro Orlandi en 03-21-19
De: George Berkowski
-
Blue Ocean Shift
- Beyond Competing - Proven Steps to Inspire Confidence and Seize New Growth
- De: Renee Mauborgne, W. Chan Kim
- Narrado por: Christian Steiner
- Duración: 9 h y 48 m
- Versión completa
-
General4 out of 5 stars 480
-
Narración:4.5 out of 5 stars 417
-
Historia4 out of 5 stars 416
Blue Ocean Shift is the essential follow-up to Blue Ocean Strategy, the classic 3.6 million copy global best seller by world-renowned professors W. Chan Kim and Renee Mauborgne. Drawing on more than a decade of new work, Kim and Mauborgne show you how to move beyond competing, inspire your people's confidence, and seize new growth, guiding you step by step through how to take your organization from a red ocean crowded with competition to a blue ocean of uncontested market space.
-
4 out of 5 stars
-
Reference PDF is in your Library
- De bshiratori en 06-15-18
De: Renee Mauborgne, y otros
-
Reengineering Retail
- The Future of Selling in a Post-Digital World
- De: Doug Stephens
- Narrado por: Doug Stephens
- Duración: 7 h y 31 m
- Versión completa
-
General4.5 out of 5 stars 113
-
Narración:4.5 out of 5 stars 95
-
Historia4.5 out of 5 stars 95
Since the release of Doug Stephens’ first book, The Retail Revival, change in the global retail sector has accelerated beyond even the boldest forecasts. As predicted, online giants like Amazon and Alibaba.com are growing at a dizzying pace. Hundreds of well-known brick-and-mortar retailers have closed their doors, and brands and retailers across categories are struggling to understand the shifting needs and expectations of a new consumer.
-
1 out of 5 stars
-
Full of selection bias
- De Peter en 03-08-19
De: Doug Stephens
-
Jobs to Be Done
- A Roadmap for Customer-Centered Innovation
- De: Stephen Wunker, David Farber, Jessica Wattman
- Narrado por: Tim Andres Pabon
- Duración: 4 h y 52 m
- Versión completa
-
General4 out of 5 stars 110
-
Narración:4 out of 5 stars 88
-
Historia4 out of 5 stars 89
Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services, and helps you generate creative opportunities to innovate your way to success.
-
2 out of 5 stars
-
YouTube talks are better.
- De BizTech Readings en 12-27-16
De: Stephen Wunker, y otros
-
Beyond the Obvious
- Killer Questions That Spark Game-Changing Innovation
- De: Phil McKinney
- Narrado por: Ray Porter
- Duración: 7 h y 19 m
- Versión completa
-
General4.5 out of 5 stars 58
-
Narración:4.5 out of 5 stars 53
-
Historia4.5 out of 5 stars 52
Generating and executing great ideas is the key to staying ahead in a rapidly changing world. It seems so basic. Why is it so hard to actually get right? According to innovation expert Phil McKinney, the real problem is that we're teaching people to ask the wrong questions about their businesses - or none at all. There has to be a better way. In Beyond the Obvious, McKinney will help you use his proven FIRE (Focus, Ideation, Rank, Execution) Method to dig deeper and get back to asking the right questions - the ones all companies must ask to survive.
-
1 out of 5 stars
-
Don't Waste Your Time
- De Dave Nelson en 02-12-12
De: Phil McKinney
-
What Customers Crave
- How to Create Relevant and Memorable Experiences at Every Touchpoint
- De: Nicholas J. Webb
- Narrado por: James Foster
- Duración: 7 h y 1 m
- Versión completa
-
General4.5 out of 5 stars 177
-
Narración:4.5 out of 5 stars 162
-
Historia4.5 out of 5 stars 161
The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you know your customers? What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success
-
5 out of 5 stars
-
Must read if you are looking for a way to improve your business
- De Anonymous User en 05-06-20
De: Nicholas J. Webb
-
Outside In
- The Power of Putting Customers at the Center of Your Business
- De: Harley Manning, Kerry Bodine
- Narrado por: Mel Foster
- Duración: 7 h y 35 m
- Versión completa
-
General4.5 out of 5 stars 205
-
Narración:4 out of 5 stars 175
-
Historia4.5 out of 5 stars 174
The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.
-
5 out of 5 stars
-
thank you
- De joan en 03-23-16
De: Harley Manning, y otros
-
Shortcut Your Startup
- Speed Up Success with Unconventional Advice from the Trenches
- De: Carter Reum, Courtney Reum
- Narrado por: Carter Reum
- Duración: 6 h y 55 m
- Versión completa
-
General4.5 out of 5 stars 91
-
Narración:4.5 out of 5 stars 81
-
Historia4.5 out of 5 stars 79
Courtney and Carter Reum have years of experience in the field, from investing in over 130 companies, including Lyft, Pinterest, Warby Parker, and ClassPass, to driving the success of their own liquor brand, VEEV Spirits. The Reum brothers have learned from every triumph and tribulation and over the years have developed an effective and easy-to-understand guide to help entrepreneurs through the startup journey from inception to sale.
-
5 out of 5 stars
-
A must read for start ups
- De Dave en 02-09-18
De: Carter Reum, y otros
-
The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- De: Blake Morgan
- Narrado por: Lisa Larsen
- Duración: 6 h y 38 m
- Versión completa
-
General4.5 out of 5 stars 31
-
Narración:4.5 out of 5 stars 28
-
Historia4.5 out of 5 stars 28
With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers. In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.
-
4 out of 5 stars
-
The narrator
- De Samantha en 08-15-21
De: Blake Morgan
-
The Membership Economy
- Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
- De: Robbie Kellman Baxter
- Narrado por: Tom Pile
- Duración: 8 h y 12 m
- Versión completa
-
General4.5 out of 5 stars 654
-
Narración:4.5 out of 5 stars 567
-
Historia4.5 out of 5 stars 565
If you've ever used ZipCar, Amazon Prime, Spotify, NetFlix, Groupon, Weight Watchers, SurveyMonkey, United Mileage Plus, Pinterest, or Twitter, you are part of The Membership Economy, an increasingly popular model that author Robbie Kellman Baxter sees as the inevitable result of technological advancements, social trends, and a generation in transition. The Membership Economy argues that we are now moving away from ownership, but we still want the benefits that come with access.
-
4 out of 5 stars
-
Relevant, but without an "a-ha" moment
- De Nagy Barnabás en 05-13-16
-
The Experience Economy, Updated Edition
- De: B. Joseph Pine II, James H. Gilmore
- Narrado por: Alan Sklar
- Duración: 12 h y 12 m
- Versión completa
-
General4 out of 5 stars 244
-
Narración:4.5 out of 5 stars 196
-
Historia4 out of 5 stars 192
In 1999 Joseph Pine and James Gilmore offered readers the idea of the experience economy as a new way to connect with customers and secure their loyalty. As a result, their book The Experience Economy is now a classic, embraced by listeners and companies worldwide and available in more than a dozen languages. Though the world has changed in many ways since then, the way to a customer’s heart has not.
-
2 out of 5 stars
-
save your air space.
- De Pat Jeffries en 06-27-19
De: B. Joseph Pine II, y otros
Lo que los oyentes dicen sobre The Great Digital Transformation
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
-
Total5 out of 5 stars
-
Ejecución4 out of 5 stars
-
Historia5 out of 5 stars
- Camelia Muresan
- 06-19-23
Embracing Digital Transformation
Provoking listening. A great resource with real use cases, for individuals and organizations looking to gain a deeper understanding of digital transformation and its impact on businesses. Gerry provides valuable insights into the latest trends, technologies, and strategies for implementing digital transformation initiatives. Digital transformation requires a more comprehensive approach that involves not only digitizing data and processes, but also rethinking business models, customer experiences, and organizational culture. By embracing digital transformation, businesses can gain a competitive advantage, increase revenue, and improve profitability.
The only way to change the world is to change your perspective. Thanks for sharing your perspectives!
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
esto le resultó útil a 1 persona
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- Markiyan Pyts
- 06-22-23
Great Read For Business Owners
The book makes you dream about new world of possibility for businesses, integrating digital and physical worlds of commerce with modern and future tech. It has a lot of great examples and real file stories to illustrate the topic.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña