Steady Work

By: Karen Gaudet

Narrated by: Mitzi Pirkey

Transforming front-line operations in a retail chain the size of Starbucks is a story in itself. This book goes further, investigating how lean thinking addressed huge demand fluctuation in a retail environment across thousands of stores, and then how baristas and managers in Newtown, Connecticut, used that system to get them through the worst week imaginable. It is a deeply personal story with global relevance.

©2019 Lean Enterprise Institute, Inc (P)2020 Lean Enterprise Institute, Inc

lean rollout example

a short but great example of the execution of a large scale lean rollout with some examples of resistance from workers among other problems and solutions that always seem to lead to the reduction in stress for management.

Easy to listen and insightful

Great stories and examples. Insightful leader view on lean transformation. Good tips and trick to apply

Great book for beginners and experts in Lean

Very interesting to hear the struggles and successes at Starbucks from a Lean perspective, facing challenges that may be more similar to your organization that you might expect