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Publisher's Summary

Integrating and managing the services of multiple third-party IT service providers is becoming increasingly popular, but there is no formal best-practice guidance for service integration and management (SIAM).

This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.

If you’re thinking of moving from a single-source to a multi-source outsourcing model, SIAM/MSI – An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management provides the answers to all of your questions.

©2016 IT Governance Publishing (P)2018 IT Governance Publishing

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