Mastering Civility

A Manifesto for the Workplace

De: Christine Porath

Narrado por: Coleen Marlo

"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule

"A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.

In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

Reseñas de la Crítica

"Christine Porath covers major issue facing businesses and society today. In MASTERING CIVILITY, learn what incivility is costing leaders and organizations and what to do about it. Along with being a fascinating read, this book offers the key to a healthier, happier, more productive workplace, better customer relationships, and higher profits."—Marshall Goldsmith, the Thinkers50 #1 Leadership Thinker in the World

"In her important new book, Christine Porath incisively explores the epidemic of incivility that has infected our workplaces and lives. But rather than simply decry the disease, Porath offers bright, brilliant suggestions for a cure. For anyone troubled by our current culture of coarseness-and that should be all of us-MASTERING CIVILITY is the right book at the right time. It is a must read for every leader in every field."—Daniel H. Pink, New York Times bestselling author of Drive and To Sell is Human

"Backed up with real science and compelling stories, MASTERING CIVILITY powerfully illuminates why the smallest behaviors have the biggest effects on relationships, teams, and entire companies. Even better, Dr. Porath provides practical, proven steps to diagnosing yourself and your environment and a roadmap to building a better workplace, and a better you."—Laszlo Bock, Senior Vice President of People Operations at Google, and New York Times bestselling author of Work Rules!

"If you see rude people at work, this book is for you. Christine Porath shows that even just being near incivility is enough to shatter your focus and stifle your success, and offers practical insights for creating more humane organizations."—Adam Grant, New York Times bestselling author of Originals and Give and Take

"A brilliant, well-researched playbook on civility. Mastering these concepts is now far more essential in a networked world."—Tom Gardner, Founder/CEO of Motley Fool

"MASTERING CIVILITY is the most useful, well-written, and emotionally compelling business book I've read in years. I couldn't put it down. Porath blends uncommon commonsense, rigorous research, and terrible and wonderful stories to show what YOU can do to build and bolster a civilized and sane workplace."—Robert I Sutton, Stanford Professor and author of The No Asshole Rule

"Christine Porath makes a compelling case for mastering civility, and offers immediately actionable steps for infusing more of it into our work and lives."—Ed Lawler, Distinguished Professor at University of Southern California, and Director of the Center for Effective Organizations

Fundamental Knowledge

I look forward to the exercises. This is by far one of the most challenging issues of our time.

Great book

Voice narrator is pretty good. I think it's best to read in a book to remind yourself when times get rough at work. Audiobook is good too for a first time listen.

Great book! LOTS of suggestions

So many suggestions can often be overwhelming. This is alright though because the author states to just do some of them. This is a great book!

It was pretty good and I learned some new things.

I can't say that I loved it or that I hated it. It delivered some solid information but, nothing stood out as especially insightful or new.

Incivility in the OR

This book I inspired me. Few know how operating room staff treat each other. We are focused on the patient at every moment but treat one another with incivility routinely, and at all levels. There is a mindset of secrecy and fear to speak up. There isn't supposed to be, but there is. Few leaders are equipped to change this culture that has been shown to undermine the safety of our patients. I hope to share this book with every Surgical Services Leader I know in the Columbus OH area. Next time you require surgery, insist on your OR staff being kind and civil to one another. This insistence from every patient will make them stop and think about how they can truly create the safest surgical environment for you while you are under anesthesia. We are all skilled at surgery, but we lack skills and leadership to eradicate disruptive behaviors that undermine the culture of safety. I have thought about leaving my profession that I love but I hung on every word of this book and have a renewed sense of hope. Be well.

Lots of research

If you are interested in a book that is heavily researched, this is your book! It was common sense advice and great research.