ITIL 4 Foundation Exam Study Guide

By: Liz Gallacher, Helen Morris

Narrated by: Virtual Voice

Everything you need to ace the ITIL ® Foundation Exam
The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification test for IT management professionals. If you are among the nearly quarter-million IT managers worldwide who will sit for the exam this year, the ITIL Foundation Exam Study Guide is one resource you don’t want to be without. It provides you with all the background information, expert in-depth reviews, learning aids and practice, practice, practice you need to pass the test with flying colors. Completely up-to-date and organized around the current ITIL foundation syllabus, this guide:

• Clearly explains ITIL service management
• Covers all practices in individual modules
• Describes the ITIL Service Value System and how it promotes effective IT services
• Addresses the Service Value Chain activities for all aspects of service provision
• Delves into all aspects of the ITIL practices
• Explores the four Service Management Dimensions and how these support service provision for consumers
• Describes the Guiding Principles of Service Management and their application
• Provides practical explanation of value creation for clients, through monitoring and improving services, practices and technology
• Features study aids, including a case study, exam practice papers and learning exercises

Delivering 100% of the Foundation exam objectives in clear, concise language and all the practice you need to ace the test, the ITIL Foundation Exam Study Guide puts you on the fast track to obtaining the world’s most highly respected IT management certification.

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