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ITIL Foundation Essentials: The Exam Facts You Need
- Narrated by: Melanie Crawley
- Length: 2 hrs
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Publisher's summary
Prepare for the ITIL Foundation exam.
ITIL is best practice for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. ITIL is not prescriptive, but rather it is a framework that organizations can adopt and adapt.
The Foundation Certificate is the entry-level ITIL qualification that offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL service life cycle.The aforementioned elements, concepts, and terminology of ITIL have been condensed into this pocket guide to provide candidates with the essential facts they need in order to pass the ITIL Foundation exam.
All you need to know to achieve ITIL Foundation Certification
An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding; just exactly what you need to understand how to pass the ITIL Foundation exam. Created for self-study candidates, ITIL community training delegates, itSMF/BCS members, and V2 Foundation Certificate holders who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.
Project managers who are looking to expand their qualifications and IT contractors or consultants who don't want to take time out from their day jobs to attend a course will also find this pocket guide an essential companion to their studies and education.
The complete ITIL Foundation syllabus
The essential companion for those studying the ITIL Foundation syllabus, the pocket guide covers key areas including:
- A basic introduction to ITIL and a description of service classifications (core, enabling, enhancing) and an outline of internal and external services.
- A point-by-point summary of the purpose, objectives, scope, and value of the five stages of the service life cycle that form the ITIL core - from strategy and design through to transition, operation, and continual service improvement (CSI).
- Separate sections in the guide are dedicated to describing ITIL key concepts and terminology (including "stakeholders" and "processes, functions, and roles") and throughout the pocket guide the wide range of three, four, and five letter ITIL acronyms (including PBA, FMITS, BRM, SLM, OLA, SLR, VBF, ITSCM, SACM, RADM) are expanded and explained.
- A brief summary of the ITIL qualification scheme and the Foundation exam.
The ideal revision guide for the ITIL Foundation examination
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What listeners love about ITIL Foundation Essentials: The Exam Facts You Need
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall3 out of 5 stars
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Performance3 out of 5 stars
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Story1 out of 5 stars
- PK
- 01-17-19
Okay for the money.
Good enough for the price, but it just blasts vocabulary at you with little to no context.
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4 people found this helpful
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Overall5 out of 5 stars
-
Performance3 out of 5 stars
-
Story3 out of 5 stars
- Carol C.
- 02-13-19
Helped me memorize ITIL terms
This is fast paced with ITIL terms definitions. It helped me pass the test. I played book the car a lot. Very English accent. I'm from UK so not too bad. The only criticism is that as the book progresses the reader uses acronyms instead of the actual term a lot, and that's hard when you are trying to put it all together and remember the definitions of the terms.
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3 people found this helpful
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Overall1 out of 5 stars
- MaxDad5
- 12-18-19
Dictionary Of Terms
Not worth the tokens, this book is little more than a rudimentary list of definitions.
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2 people found this helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- kristen meazell
- 04-11-19
great study aide
I am using this book as a study aide for the Foundation exam. It is easy to understand and a great study guide for me.
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2 people found this helpful
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Overall1 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Edwin R.
- 08-27-20
Out of date
I bought this as I'm preparing for my ITIL4 Foundation exam and have the accompanying ebook. Imagine my surprise that this is for ITIL 3 (2011 edition) and not ITIL 4. Should be withdrawn and the new edition of the book rerecorded.
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4 people found this helpful
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