ITIL Foundation Essentials: The Exam Facts You Need

By: Claire Agutter

Narrated by: Melanie Crawley

Prepare for the ITIL Foundation exam.

ITIL is best practice for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. ITIL is not prescriptive, but rather it is a framework that organizations can adopt and adapt.

The Foundation Certificate is the entry-level ITIL qualification that offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL service life cycle.The aforementioned elements, concepts, and terminology of ITIL have been condensed into this pocket guide to provide candidates with the essential facts they need in order to pass the ITIL Foundation exam.

All you need to know to achieve ITIL Foundation Certification

An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding; just exactly what you need to understand how to pass the ITIL Foundation exam. Created for self-study candidates, ITIL community training delegates, itSMF/BCS members, and V2 Foundation Certificate holders who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.

Project managers who are looking to expand their qualifications and IT contractors or consultants who don't want to take time out from their day jobs to attend a course will also find this pocket guide an essential companion to their studies and education.

The complete ITIL Foundation syllabus

The essential companion for those studying the ITIL Foundation syllabus, the pocket guide covers key areas including:

• A basic introduction to ITIL and a description of service classifications (core, enabling, enhancing) and an outline of internal and external services.
• A point-by-point summary of the purpose, objectives, scope, and value of the five stages of the service life cycle that form the ITIL core - from strategy and design through to transition, operation, and continual service improvement (CSI).
• Separate sections in the guide are dedicated to describing ITIL key concepts and terminology (including "stakeholders" and "processes, functions, and roles") and throughout the pocket guide the wide range of three, four, and five letter ITIL acronyms (including PBA, FMITS, BRM, SLM, OLA, SLR, VBF, ITSCM, SACM, RADM) are expanded and explained.
• A brief summary of the ITIL qualification scheme and the Foundation exam.

The ideal revision guide for the ITIL Foundation examination

©2012 IT Governance Publishing (P)2018 IT Governance Publishing

Okay for the money.

Good enough for the price, but it just blasts vocabulary at you with little to no context.

Helped me memorize ITIL terms

This is fast paced with ITIL terms definitions. It helped me pass the test. I played book the car a lot. Very English accent. I'm from UK so not too bad. The only criticism is that as the book progresses the reader uses acronyms instead of the actual term a lot, and that's hard when you are trying to put it all together and remember the definitions of the terms.

great study aide

I am using this book as a study aide for the Foundation exam. It is easy to understand and a great study guide for me.

runs together too much

in case you're not aware, the ITIL exam requires you to know a lot of definition so this is very helpful. however, the narrator is 1. too fast so I had to slow it down and 2. jams everything together too much. it even after I slowed down the speed of the audio to a reasonable speed, everything was jammed together so much and there were so little breaks that it was hard to figure out where something started and others ended. and I missed a lot of it. if I went any slower it'd be too slow for me to listen to but I kind of need it even slower just to be able to figure out what's what. if you are able to listen to it clearly and understand everything, the definitions are good. and it is a very handy study tool in that sense at least.

Dictionary Of Terms

Not worth the tokens, this book is little more than a rudimentary list of definitions.