Define and Deliver Exceptional Customer Service

Proven Strategies to Maximize Your Profits

De: Dr. Kelly Henry

Narrado por: Millian Quinteros

Why do small businesses have such a difficult time surviving and thriving?

Three of the top four reasons for small business failure are the business ran out of cash, didn't have the right team, and were outcompeted. What do these three reasons have in common? They are all directly related to customer service.

This book is not just about customer service. This is a book about success! It's about how to run and sustain a successful business. This book is not only for the companies that are struggling and are on the brink of closing; it is also for the successful companies that are doing well but could be doing even better.

It doesn't matter the business size or type because treating customers should be the same for every business. It should be exceptional.

©2020 Dr. Kelly Henry (P)2020 Dr. Kelly Henry

This book is LIT! Almost as much wisdom as the book of Proverbs and SO relevant!

Though very fundamental, these foundational principles are lacking in many businesses today. Everything is becoming so automated and non-personal in our daily lives that we are losing the professional elements that set us apart from our competition.

As a small business owner, I strive daily to provide excellent customer service and feel that overall, I do a great job of it. However, Dr. Henry brings up many points where we I can see we are admittedly missing the mark. It made me realize that being busy does not mean you are successful. Having a diehard, raving fan base of loyal customers means you are successful.

I cannot WAIT to read again and dissect this book, bit by bit and dig in deep to every chapter. I am literally about to make it a large portion of my employee handbook. If you own a business, this book should be on your desk, coffee table and nightstand. Pick a chapter, read even just a few lines per day - the wisdom in this book is pure gold!

Succinct and Actionable!

This was great!! Dr. Henry really lays out the simple things we have to follow to provide great customer service.

And it’s short, too! The brevity makes it perfect for frequent review.

A must read for anyone with customers (everyone?).

great information ! terrible narration !

I heard Dr Kelly Henry speak on a podcast. He has great ideas. His information on providing great customer service is very logical. The information is all very easy to implement and follow.
The narration was terrible. I've heard a computer generated voice with more inflection. The narrator speaks in monotone no voice inflection. I couldn't listen to the entire book. This is a great reminder to always listen to the sample first! I heard Dr Kelly speaking on the podcast and he had such great information I just bought the book without listening to the sample. I will purchase the book and read it.
I really wish Dr Henry would have narrated his book, then it would have been amazing!