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Dealing with Difficult People

HBR Emotional Intelligence Series

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Dealing with Difficult People

De: Harvard Business Review
Narrado por: Mike Lenz, Eleanor McCormick
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Learn how to deal with difficult colleagues and clients.

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Books in this series are based on the work of experts including Daniel Goleman, Tony Schwartz, Nick Morgan, and Daniel Gilbert.

This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.

©2018 Harvard Business School Publishing Corporation (P)2022 Ascent Audio Desarrollo Personal Exito Profesional Habilidades Sociales y de Comunicación Psicología Psicología y Salud Mental Relaciones Resolución de Conflictos y Mediación
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What Fr. Ciszek endured and the ways in which God filled him with the Holy Spirit to do His holy will profoundly moved me. I am inspired to better my faith and accept all the difficulties in life because His will be done.

Profound and inspiring

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I found the sample dialogues helpful. You present HR as someone who will advocate for the employee when in reality HR is there to protect the company. I don’t think I would go to HR. You offer other solutions to implement. Thank you. Will listen a couple times more.

Helpful examples are of dialogues

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Some books just rehash the same old issues, but this book really has some outstanding ideas, starting with hot versus cold conflict.
Highly recommended!

Learned some things I had never heard before!

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The main issue with this audiobook is that it only gives you some examples of what you should do at work in any case, but it does not give you the structure or formula how to manage conflicts more effectively.

Its main advice is: if you are with difficult people, leave the company or fire the difficult person. Dont go and ask for help from other persons since it is never working and you will lose this game.

its okay, not great

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