• Conversational Marketing

  • How the World's Fastest Growing Companies Use Chatbots to Generate Leads 24/7/365 (and How You Can Too)
  • By: David Cancel, Dave Gerhardt
  • Narrated by: Brian Hutchison
  • Length: 6 hrs and 57 mins
  • 4.6 out of 5 stars (19 ratings)

Prime logo Prime members: New to Audible?
Get 2 free audiobooks during trial.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.
Conversational Marketing  By  cover art

Conversational Marketing

By: David Cancel, Dave Gerhardt
Narrated by: Brian Hutchison
Try for $0.00

$14.95/month after 30 days. Cancel anytime.

Buy for $21.49

Buy for $21.49

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's summary

Real-time conversations turn leads into customers.

Conversational Marketing is the definitive guide to generating better leads and closing more sales. Traditional sales and marketing methods have failed to keep pace with the way modern, internet-savvy consumers purchase goods and services. Modern messaging apps, which allow for real-time conversations and instant feedback, have transformed the way we interact in our personal and professional lives, yet most businesses still rely on 20th-century technology to communicate with 21st-century customers. Online forms, email inquiries, and follow-up sales calls don't provide the immediacy that modern consumers expect. Conversational marketing and sales are part of a new methodology centered around real-time, one-on-one conversations with customers via chatbots and messaging. By allowing your business to communicate with customers in real time-when it's most convenient for them-conversational marketing improves the customer experience, generates more leads, and helps you convert more leads into customers.

Conversational Marketing pioneers David Cancel and Dave Gerhardt explain how to merge inbound and outbound tactics into a more productive dialog with customers and integrate conversational marketing techniques into your existing sales and marketing workflow.

©2019 Drift.com, Inc. (P)2019 Gildan Media, LLC

What listeners say about Conversational Marketing

Average customer ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    12
  • 4 Stars
    6
  • 3 Stars
    1
  • 2 Stars
    0
  • 1 Stars
    0
Performance
  • 5 out of 5 stars
  • 5 Stars
    13
  • 4 Stars
    3
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Story
  • 4.5 out of 5 stars
  • 5 Stars
    11
  • 4 Stars
    2
  • 3 Stars
    3
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    3 out of 5 stars

More of a users guide

This is more of a long-form users manual than it is a book. Some interesting insights, but not as many as I hoped for. I “marked as finished” early.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    4 out of 5 stars

Great justification but no step-by-step approach

Up-to-date stats on why live chat and chatbots are essential. Very good explanation of where and how to use chatbots. No mention of how to create a chatbot or what technologies or vendors work best. Effective chatbots can't be created in a few minutes as suggested. This is a wake up call to cease using lead capture forms and more carefully use email. Certainly worth a read and re-read. Just don't expect this book to teach you how to create a chatbot.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Insightful info

I enjoyed the seeds of thought given in this book. Technology can be leverage to make a sales company effective and efficient.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!