Common Sense Customer Service
Improve Your Job Skills & Provide a Great Customer Experience
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Common Sense Customer Service
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Narrado por:
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Christy Lynn
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De:
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Victoria Wells
Acerca de esta escucha
A must-have to add to your customer service training program. Great for large or small companies.
Victoria Wells talks from a wealth of customer service experiences in a non-threatening, chatty, common sense style that most people will find an easy listen. Every manager should not only give a copy of this audiobook to each of their customer service reps, they should have a copy for themselves, too. The extra chapter that is targeted specifically at managers includes some valuable insights. General enough for any industry but in-depth enough to be truly useful. A no-nonsense, common sense customer service for any industry. An easy to follow listen that every customer service person should have.
©2013 Victoria Wells (P)2013 Victoria WellsLos oyentes también disfrutaron...
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1 out of 5 stars
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Phone interviews are really phone "screens". Employers use them to weed out candidates and come up with a short list of people to interview face-to-face. If you don't get invited to interview, you got screened out of the job. This book will keep you from getting screened out and consistently put you on the short list of candidates who get to interview in person.
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