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Publisher's Summary

The inspiring, unlikely, laugh-out-loud story of how one woman learned to lead - and how she ultimately succeeded, not despite her many mistakes, but because of them.

This is the story of how Kristen Hadeed built Student Maid, a cleaning company where people are happy, loyal, productive, and empowered, even while they're mopping floors and scrubbing toilets. It's the story of how she went from being an almost comically inept leader to a sought-after CEO who teaches others how to lead.

Hadeed unintentionally launched Student Maid while attending college 10 years ago. Since then, Student Maid has employed hundreds of students and is widely recognized for its industry-leading retention rate and its culture of trust and accountability. But Kristen and her company were no overnight sensation. In fact they were almost nothing at all.

Along the way, Kristen got it wrong almost as often as she got it right. Giving out hugs instead of feedback, fixing errors instead of enforcing accountability, and hosting parties instead of cultivating meaningful relationships were just a few of her many mistakes. But Kristen's willingness to admit and learn from those mistakes helped her give her people the chance to learn from their own screw-ups, too.

Permission to Screw Up dismisses the idea that leaders and organizations should try to be perfect. It encourages people of all ages to go for it and learn to lead by acting rather than waiting or thinking. Through a brutally honest and often hilarious account of her own struggles, Kristen encourages us to embrace our failures and proves that we'll be better leaders when we do.

©2017 Kristen Hadeed (P)2017 Penguin Audio

What members say

Average Customer Ratings

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Everything I Needed as a Millennial Manager

This book was everything I needed at just the right time. In the midst of struggling to find a way to align my leadership goals with a “behind the times” company culture, I was starting to doubt myself and my mission. After hearing Kristen’s story and being able to identify with the majority of it in one way or another, I feel like I have been able to refocus on what truly matters to me as a leader. Leadership is incredibly difficult when you are saddled with the title and responsibilities of [insert title of influence here]. No wonder so many seniors/executives have lost their leadership paths in a jungle of conflicting organizational cultures. Simon pointed out that people pulled out their notepads and listened when Kristen spoke; as they should. What she has to say is absolutely invaluable for all levels of an organization. Particularly for those who have lost their way. I am so glad she decided to share her screw ups with the rest of us. Thank you, Kristen.

1 of 1 people found this review helpful

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Nice story

Much to learn from Kristen Hadeed. I enjoyed the story, and she is a great narrator.

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incredible lessons to be learned

Loved the transparency. The real lessons are in the struggles. Thankful for the author's honesty.

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I love it. encouraging, helpful, and emotional

I am perfectly imperfect and a millennial. this book is refreshing and made me cry.

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Fun read, good lessons

Quick lesson with a reassuring theme - celebrate your mistakes by learning from them. More than that, Kristin Hadeed stumbles on, internalizes, and lives the keys to leadership.

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Inspiring

This was truly and inspirational read and I learned a lot from it. Very thoughtful and insightful.

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This is how leadership works today

Kristen Hadeed is a millennial, but don't make the mistake of assuming this book is only relevant if you're a thirty-something... I'm a fifty-something, and the leader of an organization and was impressed with the number of valuable perspectives and takeaways that I can utilize to improve my own leadership, our company culture and our leadership teams. If you're seeking to improve in these areas... big or small company... experienced or new leader...you will find value. Kristen does an excellent job of making the case for how and why we need to think differently about leadership as she showcases the limitations of traditional leadership methods through her own leadership "screw-ups." The result is a powerful and engaging set of stories, that each provide new opportunities to strengthen your leadership skills and better yet, the skills of everyone around you. Honestly, though, what I loved the most about this book... was Kristen's honesty about the challenges of leadership, coupled with her unwavering passion to continue pushing through those challenges in her search for better solutions. Kristen's​ leadership style is powerful and one that thrives in today's world, but she didn't find her way there using a map... she had to figure it out... as anyone who is an effective leader has learned. And for this reason, I ESPECIALLY recommend this book to anyone who is struggling in a leadership role, or who is new in a leadership role, as you will find in her book not just relevant strategies to start with tomorrow... you will also find the more important confidence and encouragement, from Kristen's learned lessons, that you'll need to push you through, when you encounter your leadership challenges. Kristen's is an important perspective, I highly recommend.

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great story

narrator did a great job
easy to listen to
will recommend this book to anyone, not just those looking for leadership guidance.

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Inspiring. Kristen is wise we’ll beyond her years.

Regardless of your role, if you want excel in your career this is a must read. Kristen is a generous and humble person. Permission to Screw up would get a perfect score for con

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Awesome story

One of the best books on leadership I have ever read. Wanted it to keep on going. Inspirational

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  • Familyhrguru
  • 11-06-17

My new go to resource on humane & effective leadership

A really wonderful, engaging and insightful book on leadership. Whether you’re an experienced leader who has studied the theory, got the t shirt etc, or brand new to leadership, or starting up a new venture if your own, this book will help your thinking, and I hope, inspire you. I listened on Audible and my commute was transformed. Kristen is a great story teller, really bringing to life her ‘screw ups’ and the deep learning that followed. So much of her success is her people focus and the attention she has paid to relationships, values and honest feedback. She shares her insights generously and and also attributes and thanks the others who have helped along the way. I am already boring anyone who will listen to me with my recommendation to read or listen to this book. I’m delivering a 2 hour overview on leadership theory imminently - no mean feat! This is one of 4 books I am specifically referencing.

1 of 1 people found this review helpful

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  • Sarunas
  • 12-11-17

INSPIRING

Amazing life changing story already helped me so much in our business and my personal life THANK YOU SO MUCH !

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  • Amazon Customer
  • 10-14-17

The best book on leadership I've ever read!

Kirsten's story is raw, real and relatable. Her book made me laugh, cry and shared valuable lessons on leadership. This book is one of many leadership books I have read but it has quickly become my favourite. I could not stop listening.

2 of 2 people found this review helpful