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Publisher's Summary

The inspiring, unlikely, laugh-out-loud story of how one woman learned to lead - and how she ultimately succeeded, not despite her many mistakes, but because of them.

This is the story of how Kristen Hadeed built Student Maid, a cleaning company where people are happy, loyal, productive, and empowered, even while they're mopping floors and scrubbing toilets. It's the story of how she went from being an almost comically inept leader to a sought-after CEO who teaches others how to lead.

Hadeed unintentionally launched Student Maid while attending college 10 years ago. Since then, Student Maid has employed hundreds of students and is widely recognized for its industry-leading retention rate and its culture of trust and accountability. But Kristen and her company were no overnight sensation. In fact they were almost nothing at all.

Along the way, Kristen got it wrong almost as often as she got it right. Giving out hugs instead of feedback, fixing errors instead of enforcing accountability, and hosting parties instead of cultivating meaningful relationships were just a few of her many mistakes. But Kristen's willingness to admit and learn from those mistakes helped her give her people the chance to learn from their own screw-ups, too.

Permission to Screw Up dismisses the idea that leaders and organizations should try to be perfect. It encourages people of all ages to go for it and learn to lead by acting rather than waiting or thinking. Through a brutally honest and often hilarious account of her own struggles, Kristen encourages us to embrace our failures and proves that we'll be better leaders when we do.

©2017 Kristen Hadeed (P)2017 Penguin Audio

What members say

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Everything I Needed as a Millennial Manager

This book was everything I needed at just the right time. In the midst of struggling to find a way to align my leadership goals with a “behind the times” company culture, I was starting to doubt myself and my mission. After hearing Kristen’s story and being able to identify with the majority of it in one way or another, I feel like I have been able to refocus on what truly matters to me as a leader. Leadership is incredibly difficult when you are saddled with the title and responsibilities of [insert title of influence here]. No wonder so many seniors/executives have lost their leadership paths in a jungle of conflicting organizational cultures. Simon pointed out that people pulled out their notepads and listened when Kristen spoke; as they should. What she has to say is absolutely invaluable for all levels of an organization. Particularly for those who have lost their way. I am so glad she decided to share her screw ups with the rest of us. Thank you, Kristen.

2 of 2 people found this review helpful

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Easy to listen to!

Kristin is so pleasant and easy to listen to. Hearing her story is almost like sitting down and listening to a story narrated by a friend. Her lessons learned are indispensable and her openness to admit her mistakes is refreshing . This book is deafly something that all leaders and future leaders need to read!

1 of 1 people found this review helpful

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Amazing!!!

Loved this book! Can’t wait to rethink how I lead my team to create a better culture!

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Truth will out as great leaders say!

I’m glad Kristen threw out those first easy chapters she wrote and willingly rewrote them again and agin until she delivered this poignant book about life and leadership. To be a good leader one has to be willing to evolve and change not for ones own sake but for those they lead and Kristen demonstrates that over and over again through her trials and tribulations as she grows her business. The fact that she has come to realize that part of growing is also letting and wanting to see others leave and follow their passion to find the same happiness and success speaks volumes. I have been in leadership for many years and sometimes I have been blessed to have leaders like her guiding me and teaching me and other times not so lucky, but yet in those times I still learned and was able to grow and be more wise when choosing my next opportunity. I thank her for her honesty and applaud her for courage to be a force of change in the landscape of leadership that still has a lot of room to improve. For anyone who is looking for reinforcement and confirmation that being a leader is better than just managing your team is the way to achieve success, I highly recommend Kristen’s book.

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Resilience through adversity and hardship

Kristen shared her story about how one pair of jeans started a company where she has screwed up and still able to lead it.

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Encouraging!

I, like Kristen, am a small business owner and have learned so much by my mistakes. I have enjoyed her book greatly and it really does help to hear you’re not alone and all the mistakes that you make and the growth that comes from it. It’s great to learn some things from others instead of learning everything the hard way. Thank you for sharing what you learned and how! I love real people willing to be vulnerable.

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enlightening

I loved it! Worth the read, leadership is hard and that's not something everyone tells you. It has helped me to not compare myself to others and that leadership is a process. Thank you for your honesty.

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Leader I want to be

Excellent book, Kristen.

Keep inspiring people with your company's culture and writing book like this.

xx

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Briliant

Most of us talk about our success, but few of us talk about the screw-ups and the learnings we took from them. Thank you Kristen for sharing such a powerful story!

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A millennial "Must Read"

As a millennial, I realize that I hear and read more about success stories than stories of the failures it takes to reach success. I applaud Kristen Hadeed for being willing to share her entire journey of creating and running a business, rather than only the bright moments of triumph. She gave me a boost in my determination to go for the tough decisions and risky choices without being paralyzed by fear of failure.

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  • Familyhrguru
  • 11-06-17

My new go to resource on humane & effective leadership

A really wonderful, engaging and insightful book on leadership. Whether you’re an experienced leader who has studied the theory, got the t shirt etc, or brand new to leadership, or starting up a new venture if your own, this book will help your thinking, and I hope, inspire you. I listened on Audible and my commute was transformed. Kristen is a great story teller, really bringing to life her ‘screw ups’ and the deep learning that followed. So much of her success is her people focus and the attention she has paid to relationships, values and honest feedback. She shares her insights generously and and also attributes and thanks the others who have helped along the way. I am already boring anyone who will listen to me with my recommendation to read or listen to this book. I’m delivering a 2 hour overview on leadership theory imminently - no mean feat! This is one of 4 books I am specifically referencing.

2 of 2 people found this review helpful

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  • Amazon Customer
  • 01-07-18

Inspiring and entertaining tales of leadership

Refreshingly candid and open tales from leadership that are both inspiring and entertaining in equal measure.

1 of 1 people found this review helpful

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  • Amazon Customer
  • 12-26-17

Wow!

If you want to learn then this is a great book to listen to. Game changer.

1 of 1 people found this review helpful

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  • Sarunas
  • 12-11-17

INSPIRING

Amazing life changing story already helped me so much in our business and my personal life THANK YOU SO MUCH !

1 of 1 people found this review helpful

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  • Mrs Mortimer
  • 01-27-18

Don’t miss this book

Full of ideas and inspiration. For anyone managing any kind of team you have to read this book.

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  • Amazon Customer
  • 10-14-17

The best book on leadership I've ever read!

Kirsten's story is raw, real and relatable. Her book made me laugh, cry and shared valuable lessons on leadership. This book is one of many leadership books I have read but it has quickly become my favourite. I could not stop listening.

3 of 3 people found this review helpful

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  • Anonymous User
  • 01-15-18

Permission to learn

Lots of good lessons in here for any leader. No CEO knows all the answers. Few never make mistakes but we don’t hear enough about these mistakes and lessons learned over and over. We all need these reminders.

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  • Anonymous User
  • 12-28-17

Great Read!!

This book is honest, truthful and extremely helpful. A must for service based business owners. Thanks!!