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Publisher's Summary

Most people think hotel employees are effortlessly cheerful and naturally helpful and genuinely like their work.

Most people are wrong.

Find out what really goes on in the world of hospitality with this hilarious book full of funny and absurd stories, anecdotes told in dialogue, factoids, and hoax pop quizzes by two veteran concierges who paid their way while working at a combined 50 hotels in and around Times Square. They are very pleased to help you learn:

  • The truth about bedbugs
  • The mythology of "loyalty programs"
  • The 411 on hotel residents
  • And so much more

How May We Hate You? is both romp and commentary on the hospitality industry and life behind the nametag.

©2016 Anna Drezen and Todd Dakotah Briscoe (P)2016 Random House Audio

What members say

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fun

it was fine... not highly intelligent but they won't care that I said that anyway. I think the material could have been condensed into a shorter book , and it definitely left me thinking that the hotel industry doesn't really value us as customers... which is sad since I think I try to be respectful
... but then maybe I am one of those ultra serious hotel guests they were describing. Glad I know what the concierge does.... kinda.

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so true on so many levels!

it's like this book just fell into my lap...or phone lol being in the hospitality industry I think this book is 100% on the money. I finished it in 2 days because I "had" to sleep but it was very interesting from beginning to end. great job you 2!

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Not that the authors will read this comment...

But I truly enjoyed this audiobook. I've worked in the hospitality industry for years and I can definitely relate to the stories told. Loved the ending the most :)

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