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Beyond the Handbooks

Beyond the Handbooks

By: The Travel Advisor's Handbooks
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Welcome to Beyond the Handbooks — practical insight from the minds behind the manuals.


This is the podcast for travel advisors who want to think deeper, sell smarter, and build stronger businesses — beyond what fits on the page.


Hosted by the authors of the best-selling Travel Advisor Handbooks series - CLIA Hall of Famers Michael Akana and Christopher Grum, plus Elite Cruise Counsellor Scott McAlister.


Each episode, we take the concepts you know, the challenges you face, and the questions you don’t always get clear answers to — and talk through what actually works in the real world.


Because our handbooks are just the beginning.


Let’s go beyond.

© 2026 Beyond the Handbooks Career Success Economics
Episodes
  • The Dangers of the "Out of Office" Reply

    The Dangers of the "Out of Office" Reply
    Sep 15 2026

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    Are you helping or hurting your business by using an "out of office" reply to your emails? Michael, Chris, and Scott have some thoughts.
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    12 mins
  • Understanding a Ship's Capacity

    Understanding a Ship's Capacity
    Jun 16 2026

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    A ship's capacity might seem simple, but it can be confusing for advisors and clients alike. Chris has an example of how not understanding this concept created chaos for a cruise group and how you as an advisor can avoid this mistake while helping your clients understand it.
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    11 mins
  • Is This Missing from Your Website?

    Is This Missing from Your Website?
    Jun 9 2026

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    Your website may be missing a very important element. Chris has the details on what he sees missing from many travel agency websites.
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    6 mins
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