I've never met a hotel GM who looks forward to a quality assurance inspection. Yet one GM at My Place Hotels actually complained when she earned the right to skip her next inspection. She wanted the QA team to come back!

During the My Place Hotels of America Conference held earlier this fall, I spoke with Bruce Sneller, VP of Leadership, Engagement and Development at My Place Hotels. His team works with first-time GMs, including some new to #Hospitality, and focuses on coaching and professional growth rather than simply pointing out mistakes.

Bruce shares how his team earns that kind of trust, along with a terrific story about a young GM who dramatically improved his hotel's quality scores. And there's a personal exchange between Bruce and that GM that says plenty about the impact of genuine encouragement. I think his approach offers some valuable ideas for #HotelLeadership.

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Americans aren't giving up their holiday travel plans, even as they cut spending elsewhere. They're making different choices about how they travel, where they stay, and what constitutes good value. That's an interesting challenge for #HotelIndustry leaders.

Here's the twist: Travelers book refundable hotel rooms, then keep shopping for better value. As #AI makes that process easier, a reservation no longer means a guest has stopped looking.

Dr. Producer Suzanne Bagnera and I spoke with Jonathan Kletzel, Sales, Service and Marketing Practice Leader at PwC US, about the firm's latest holiday travel research. We get into why travelers continue to prioritize experiences and how their changing booking habits could shake up #HotelRevenueManagement sooner than you think.

Thanks so much to Actabl for supporting this podcast. Actabl gives you the power to profit. Visit Actabl.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

I visited Avendra International to talk with Walt Sheffler, President of Avendra International North America, about some fascinating changes in #HotelOperations. Their technology identifies purchasing alternatives before operators place an order, while another tool analyzes buying habits and recommends three specific ways to save money. And that's just the purchasing side of the business.

We also got into some surprisingly clever uses of technology, including smarter equipment monitoring and a better way to determine when public restrooms need attention. As #Hospitality operators struggle with labor shortages and rising costs, I think there's a lot to like here. Check out what Walt showed me and see where #HotelTechnology offers some practical opportunities to improve operations.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.