How many patients are already in your system, just waiting for the right reason to come back?

In this episode of Medical Spa Insider, AmSpa founder and chairman Alex Thiersch sits down with Shannon Blake of Podium and Traci Andreason, FNP-C, owner of Rise Rejuvenation Center and founder of Injector’s Guide, to explore how AI employees are changing day-to-day med spa operations. Blake explains why Podium rebuilt its platform as an all-in-one system with an integrated EMR, and how its AI business manager, Operator, surfaces revenue opportunities hidden in practice data. Andreason describes what it was really like to put AI to work at Rise, from the nerve-wracking first weeks to the point where AI became one of her best employees. They discuss why buying technology doesn’t create efficiency unless you commit to training it and using it. Discussion points include:

• Ending the Tech Stack Shuffle
• From Avery to Operator
• Training AI to Know Your Practice
• Revenue Mining from Existing Patient Data
• AI-Powered Provider Reviews and Call Coaching
• What Implementation Really Takes

If a regulator walked into your med spa today, would your daily operations match your written policies? In this episode of Medical Spa Insider, host Alex Thiersch talks with Joel Slesinger, CHC, CPHC, senior compliance professional at MedSafe, about the compliance risk he’d tell every med spa owner to address first: improper or absent physician oversight.

Drawing on 25 years in dental, medical and aesthetic compliance, Joel explains why owners underestimate the rules, how a single new hire can unravel a compliant practice, and why cookie-cutter programs create liability. Plus, learn how to prepare for an audit and take the first steps toward a compliance program your team will actually follow. Discussion points include:

• 11:05 The Physician Oversight Gap
• 14:32 Putting Policies Into Practice
• 17:35 Making Training Stick Through Turnover
• 19:13 Avoiding Cookie-Cutter Compliance
• 24:50 Preparing for Audits and Inspections

In this episode of Medical Spa Insider, host Alex Thiersch sits down with Olivia Salmen, FNP-BC, CPSN, a renowned nurse practitioner, certified plastic surgery nurse, and prominent industry speaker working alongside Cool Springs Plastic Surgery in Nashville. With 11 years dedicated to a single plastic surgery practice, Olivia shares her remarkable journey from the operating room to heading up the non-surgical side of a thriving aesthetic practice. Alex and Olivia explore the massive shift in nursing school pipelines—examining how social media has sparked a massive rush among younger nurses to enter aesthetics—and why foundational clinical experience in surgical settings remains the gold standard. They also dive into why Olivia has resisted the allure of opening her own independent shop in favor of stability, partnership, and lifestyle design, how she developed her commanding stage presence as a national speaker, and what she is most excited about in the future of aesthetic medicine, including the growing excitement around peptide therapies.