Customer Pain

Customer service is broken. This is your survival guide. Drowning in endless hold music? Fighting chatbots with attitude? Press 0 for Pain is the sarcastic, laugh-out-loud handbook for anyone who’s ever just wanted a human… and got transferred instead. Still on hold? Good. You’ll have time to read this. From the hilariously burned-out brain of Tank B. Empty comes a sarcastic survival guide for anyone who’s ever tried to get help—and found themselves trapped in an endless loop of hold music, bots, and bad transfers. Press 0 for Pain delivers: Real-life support fiascos (mattress ...

“A page-turner that reads like a mystery”​ (Mark Bertolini, former chairman and CEO, Aetna) that delivers key insights to the questions: who really are our customers, why do we lose them, how do we regain them? Customers can be a mystery. Despite the availability of more data than ever...

In this book I lay out exactly how to discover what people will pay you for. Without spending any money. To help you avoid losing time and money on ideas that won’t sell. As always, these are all tactics I have used myself to be successful. They’re also the ones I recommend to my clients. And the good news is, you can figure all of this out for free. It will only cost you your time. This book includes: What Costly Pain Points Are Importance of Knowing Costly Pain Points The 5 Factors You Need to Define Costly Pain Points If you want to start a profitable business for free, or little ...

Learn the secret of what really drives sales - and how to give people what they need so they want to buy from you.

Pain Point Marketing: How to Fix Your Business Marketing Pain Points One at a Time is not just another marketing book filled with jargon and recycled advice. It’s a practical, punchy, and occasionally hilarious guide for business owners who are tired of spinning their wheels and ready to solve the real problems holding their success hostage. If you've ever found yourself shouting into the void, wondering why your “best idea yet” didn’t convert, or spending nights staring at a blank screen instead of customers’ orders, you’re in the right place. This book shows you how to think ...

Learn how to use proven social media marketing strategies to grow and monetize your social media following, and discover the immense benefits you can gain to drive your business. This book will tell you how to optimize each social media platform for business, create a following, build a community, and harvest money from your endeavors.

Facebook advertising provides an advertiser with a huge outreach opportunity. It has certain unique advantages over other forms of advertising that makes Facebook advertising a must-have in any savvy advertiser’s arsenal. The benefits that accrue from Facebook advertising are quite significant, and you'll learn why and how to get started.