Crisis Communication

Become a better crisis leader while equipping yourself with the tools for every day transformative leadership Managing crisis well is at the very heart of good leadership. Here, the team from the National Preparedness Leadership Initiative at Harvard University draws on a deep well of research...

Need a crisis? Pick one. If you’re a PR professional working in a corporation, startup, small business, or nonprofit, you’ll have to deal with a crisis. When. Not if. Are you prepared to deal with the media? Hold a press conference? Prepare speaking points for the CEO? Give media training? Get a handle on your brand and keep the facts front and center?

This book is all about how to achieve conflict resolution through 10 powerful strategies. I was working for a company when I was called by HR to deal with an employee who had been terminated but refusing to leave the building! I listened for 15 minutes to what the employee had to say, never interrupted. I just let them get it all out. Just saying “What we have to resolve right now is that you have been terminated and staying here is not an option” I then gave them two positive choices and one bad. And of course, they took a positive choice and left! HR praised my work, but I hadn’t ...

In two decades as a television reporter, T. J. Winick covered many scandals. The biggest mistake he saw brands make was to try to “make it go away” by refusing to apologize, declining to comment, or going on the attack—anything to deflect attention. Often that kind of response becomes a scandal of its own. In his book, Winick argues instead for transparency, honesty, authenticity, and empathy. Handled correctly, the way you address an egregious violation of your standards can increase your reputation capital.

Conquer the Emergency Management Exam: Your Concise Guide to Disaster Preparedness and Response is a comprehensive resource designed to prepare aspiring emergency managers for the challenges of both the exam and real-world disaster scenarios. This guide focuses on delivering essential knowledge in a concise and accessible format, covering critical topics such as the Incident Command System, FEMA’s role, hazard assessments, and disaster response strategies. The book emphasizes practical insights, helping readers understand not only the theory but also the application of emergency ...

Whether you are forced to negotiate a high-pressure business deal or confront an angry family member, within the chapters of this book you will learn how to manage your emotions and quickly process information during stressful situations. You will learn how to effectively read your counterparts and how to decipher their words and body language. This book will properly prepare you for conflict and how to effectively use these skills in multiple real-world situations.

Discover the invisible lifeline that has connected communities in times of crisis for decades. Emergency Communications and HAM Radio is not just a guide; it's an urgent call to action for anyone interested in the world of amateur radio and its pivotal role in emergency situations. Whether you're a seasoned operator or a newcomer itching to get started, this book takes you on an exhilarating journey through the world of HAM radio. Start with the fundamentals and explore the essential equipment needed to become an efficient operator. Dive deep into the historical evolution of emergency ...

Delivering an effective media interview today is more challenging than ever before. Today’s media spokesperson must compete with shrinking audience attention spans, cope with social media overload, and confront sensationalized reporting. Given those challenges, how can you create positive messages that cut through the noise and motivate your audiences? How can you respond to difficult questions in a confident manner that increases your credibility? And how can you navigate your company through a media crisis so it becomes a mere blip instead of a reputation-destroying disaster? Brad ...

When Dr. Craig Bowman is served with a summons for medical malpractice, he's shocked, enraged, and more than a little humiliated. A devoted physician who works continuously in the service of others, he endured grueling years of training and is now a partner in an exclusive concierge medical...

Empathy is in short supply these days—and it’s hurting all of us. But all is not lost. Just as physical workouts strengthen your body, there are ways to build up your empathy as well. In Tell Me More About That, brand strategist and thought leader Rob Volpe draws on his years of conducting thousands of in-home interviews with everyday people to illustrate the 5 Steps to Empathy—the actions you can take to build a strong and reflexive empathy muscle. With empathy, we can all learn and understand more than we ever imagined possible. Let the training begin.

Is your family truly prepared to handle a crisis, or are you leaving them vulnerable? What happens when disaster strikes and your current home security measures fall short? Can you confidently say your family is fully protected from break-ins, natural disasters, or societal collapse? "The Ultimate Navy SEAL's Home Defense Survival Guide" is your complete manual for transforming your home into a fortified stronghold, providing the expertise needed to prepare for any crisis or emergency. Drawing on the real-world experience and training of Navy SEALs, this guide delivers practical, step-by-...

Get ready to immerse yourself in a riveting exploration of community preparedness and civil defence strategies with "Ready, Resilient, and United." This engaging eBook takes you on a journey from the basic understandings of civil defence planning, through history, to actionable strategies for safety and preparedness. Ignite your understanding and spark your community's resilience. Starting at ground zero, it sets the stage with an enlightening overview of civil defence planning's fundamentals. From there, it delves into the enriching history of civil defence, highlighting the evolution and ...

Conquer the 911 Dispatcher Exam in Under 90 Minutes is your focused, fast-paced guide to mastering the essential knowledge and skills of emergency communication. Designed for future 911 operators, dispatchers, and public safety professionals, this concise study guide delivers clear explanations of critical concepts — from emergency call handling and radio communication to crisis response, resource coordination, and incident prioritization. Learn how dispatchers manage high-stress calls, relay vital information, and maintain control during medical, fire, and law enforcement emergencies. ...

Master emergency communication with this comprehensive step-by-step guide that helps you stay connected with loved ones, request critical help, and access vital updates during emergencies like natural disasters, power grid failures, EMP attacks, and cyber threats. When disaster strikes...

When disruption hits, leaders don’t need hype. They need a clear frame—and the right first moves. Strategic Preparedness: A Leader’s Guide to Navigating Emergencies, Crisis, and Wars is a concise, practical primer on crisis readiness and response. It brings together the essential elements leaders and managers need to understand: risk assessment, crisis roles and decision structure, communication under pressure, business continuity thinking, and how to build resilience before a crisis forces your hand. You’ll learn how to: assess risks and prioritize what truly matters set up a ...

When Accidents Happen introduces how to meet the challenges of being a Family Liaison Officer and offers a reference to help support experienced FLO’s in their role. Backing up suggestions with examples from the field the text maps an approach to being a FLO, acknowledging the potential strengths and weaknesses of the position and defining clear parameters for FLO’s to successfully operate within. For those unfamiliar with the potential of the position it will help establish a blueprint to work from and for the more established program it can be a common reference for the team. This ...

Why do some people command respect the moment they speak—while others are constantly misunderstood? After 42 years as a professional firefighter, officer, and instructor, Allan London learned one truth the hard way: Communication failures—not lack of skill—cause most breakdowns in leadership, relationships, and emergencies. In Mastering the Art of Effective Communication, Allan shares real-world, no-nonsense lessons learned in life-and-death situations where words mattered as much as action. This book is not theory. It is a practical guide forged in: • Emergency scenes • High-...

Meet your next crisis head on and get through it stronger than ever by using the hard-earned strategies and core principles from Marc Polymeropoulos, a highly decorated, 26-year operations officer with the CIA. Marc Polymeropoulos has had to live with the consequences of decisions made under the...

Unveil the mastery of navigating the stormy seas of crisis with "Crisis Command," your compass for crisis management excellence. This comprehensive guide is meticulously crafted to take you through the multifaceted layers of managing crises in any environment. From unforeseen catastrophes to calculated risks, this book offers a prism through which to view and handle the unpredictable nature of emergencies with precision and confidence. Embark on an enlightening journey across twenty gripping chapters, each spotlighting critical aspects of crisis management. Delve into the psychological ...

The president of Princeton, a constitutional scholar, reveals how colleges are getting free speech on campuses right and how they can do better to nurture civil discourse and foster mutual respect Conversations about higher education teem with accusations that American colleges and universities...