Business Process Improvement

A practical guide to understanding the hard and soft skills involved in analyzing and improving business processes. This book will introduce you to the Fishbone Diagram, SIPOC, the High-Level Process Map, the Detailed Process Map, the Relationship Map, and the Five Whys. This course teaches you how to understand and apply DMAIC to any scenario. This book also informs and educates on the intricacies of building influence and teams to be able to effectively drive change. You will understand which processes are ripe for change, how to approach change initiatives, and also learn from best ...

Eliminate workflow bottlenecks and optimize business operations before daily chaos limits your growth potential. Whether you are a small business owner battling daily fires or a new operations leader listening on your morning commute, this down-to-earth guide delivers instant clarity. Dependable...

This book will transform your career! The 40 Best Sales Techniques Ever is packed with the skills, secrets, and tips that top earners use to beat their quota and make more money. Written by Jonathan Jewett, a sales professional who’s spent 20 years selling software to blue-chip companies, this comprehensive guide will equip you with the power to close the big deals, fill your pipeline, sell more to existing customers, and put rocket to the top of the leader board every quarter. Benefits of this book include: Achieve career success with actionable, field-tested sales techniques Learn the ...

"Mastering Incident Management" is a comprehensive guide that equips organizations with the knowledge and strategies needed to build a resilient and effective incident management structure. In today's complex and interconnected world, incidents can disrupt business operations and have far-reaching consequences. This book provides a step-by-step approach to establish a modern incident management framework that enables organizations to detect, respond to, and resolve incidents efficiently. The book begins by emphasizing the importance of incident management and its role in minimizing the ...

"THE COO'S FIRST 100 DAYS: MASTERING OPERATIONAL SUCCESS" is an essential guide for newly-appointed Chief Operating Officers aiming to excel in their pivotal role. The initial 100 days are a critical phase in emerging as an influential leader; here, you establish processes, drive efficiencies, and set the course for sustainable success within your organization. In the modern business landscape, the COO is a linchpin, ensuring that strategic vision translates seamlessly into operational reality. From day one, the challenges are diverse and include understanding complex operational frameworks...

It's when you're stuck in the day-to-day, putting out fires and cleaning up messes, that passion turns to frustration. Freedom seems somewhere between elusive and impossible. The secret to getting unstuck is process. This inspiring, informative field guide will prove it's possible to establish rigor and discipline for process while also increasing creativity, flexibility, and innovation. Process! will help you identify a handful of core processes that make your business uniquely valuable.

Chop Wood Carry Water is the story of one boy's journey to achieve his lifelong dream of becoming a samurai warrior. Guided by "Akira-sensei", John comes to realize the greatest adversity on his journey will be the challenge of defeating the man in the mirror.

RevOps Gone Wrong is a guide for anyone whose revenue operations system is supposed to drive growth but isn’t working at its full potential. Whether you're a business leader trying to understand why growth has stalled despite investing in the right tools, a sales executive frustrated by a CRM your team won't use, a marketing manager who can't prove ROI, or an operations professional patching together workarounds that should have been fixed years ago, this book identifies exactly what's broken and shows you how to fix it. Topics include: How to identify misaligned goals across departments ...

Turn artificial intelligence hype into measurable business value while future-proofing your career against automation. As digital transformation reshapes the corporate landscape, professionals who translate data into practical strategy are in unprecedented demand. Listen on your commute to...

Rediscover how your organization works and where it can be improved by using simple, yet powerful techniques! How Work Gets Done will provide the business or IT professional with a practical working knowledge of Business Process Management (BPM). This book is written in a conversational style that encourages you to read it from start to finish and master these objectives: Learn how to identify the goals and drivers important to your organization and how to align these with key performance measures Understand how business strategies, business policies, and operational procedures need to be ...

A process improvement role is no longer only about drawing clean workflow charts, running a meeting, or finding waste after a problem has already damaged results. Modern operations teams need people who can see how work actually moves, identify friction without blaming people, use evidence before opinion, and apply artificial intelligence without handing judgment to the tool. Process Improvement Specialist and Artificial Intelligence is a practical self-learning course for professionals who want to build stronger process improvement, operational excellence, workflow analysis, and AI-...

Transform messy stakeholder demands into clear business requirements with this hands-on process improvement blueprint. Perfect for your daily commute, this empowering audio guide provides the exact workflow you need to rescue struggling projects and align fragmented corporate teams. Following a...

Few of us have lived through the kind of suffering Teal Swan endured: 13 years of ritual abuse at the hands of a cult. But all of us have been fractured by trauma in one way or another. Your wounds may be visible as bodily scars; or they may show up in the form of anxiety, depression, or PTSD; or you may simply be struggling in your life for reasons you don’t simply understand. The good news is that you can heal your wounds.

Perhaps you find it difficult to address issues or excess workload with your manager, leading to working yourself to your limits before suffering burnout. Or maybe you have a member of your team or a friend that is struggling with burnout at work, and you want to learn how you can help them.

Your organization probably doesn’t have a software problem. It has a workflow problem. When execution slows down, most organizations buy another platform, launch another implementation, or automate another process. Yet despite more dashboards, more integrations, and more reporting, work often becomes harder—not easier. In Tools Are Not Workflow: Software Does Not Fix Broken Operating Logic, Artemis Ellis explains why technology cannot repair unclear ownership, fragmented processes, excessive approvals, or poorly designed operational systems. Instead, new tools often digitize confusion, ...

Artificial intelligence is changing how organizations study problems, define requirements, redesign processes, and improve business systems. But AI does not remove the need for a skilled Business Systems Analyst. It raises the standard. The professional who can connect people, process, technology, data, risk, and clear documentation becomes more valuable in an AI-enabled workplace. Business Systems Analyst and Artificial Intelligence is a professional self-learning course in book form for readers who want to understand the Business Systems Analyst role and learn how AI can support the work ...

Artificial intelligence is changing how organizations analyze problems, gather requirements, improve processes, interpret data, and make decisions. But AI alone does not create successful business outcomes. Organizations still need skilled business analysts who can translate business needs into clear requirements, align stakeholders, improve workflows, and turn AI-enabled possibilities into practical organizational results. The AI-Ready Business Analyst is a complete career guide for aspiring business analysts, transitioning professionals, consultants, operations specialists, project ...

Decisions don’t slow down because people are incapable. They slow down because nobody is sure who actually owns them. Every organization has experienced it: * Endless approval loops. * Meetings that end without decisions. * Escalations that become routine. * Accountability without authority. * Teams waiting instead of moving. The problem usually isn’t effort. It’s ownership. In Decision Rights Are Not Obvious, Artemis Ellis reveals why unclear decision authority quietly becomes one of the largest sources of organizational friction. Drawing from practical operational thinking rather ...

Unlock the full potential of your organization with "Mastering Six Sigma: A Comprehensive Guide to Quality and Process Improvement." This authoritative resource is meticulously designed to guide professionals at all levels through the Six Sigma methodology, empowering them to drive substantial improvements in quality, efficiency, and customer satisfaction. Written with clarity and precision, this book is your ultimate companion for mastering Six Sigma principles. It delves into the intricacies of the Define, Measure, Analyze, Improve, and Control (DMAIC) phases, providing you with a robust ...

Lean Manufacturing Made Obvious for Leaders is a practical guide for managers, supervisors, business owners, and improvement leaders who want real operational progress without jargon, consultant fog, or overly academic theory. This book shows you how to make work visible, understandable, and sustainable so your team can run with it.