Ep 623 features Mandi, a 911 professional out of Texas.

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Episode topics –

• Mandi’s journey from a small Texas town to nearly 25 years in public safety, including jumping into dispatch right out of high school

• The challenges of moving from a tiny agency to a much larger city call center

• Honest discussion about early on-the-job “training” and the growth that comes from hard calls

• Memorable and unusual calls from the field—like the elderly lady who took care of business with her shovel

• Why professional growth, stepping out of your comfort zone, and connecting with others in the industry really matter

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 622 features Jennifer, a 911 professional and Coordinator out of Texas.

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Episode topics –

• Jennifer’s first ever experience at a national public safety conference and her takeaways

• The value of networking, vendor halls, and unexpected wellness moments (like puppy therapy!)

• Transitioning from the military to dispatch, and what it’s like jumping into the field during COVID

• Developing the crucial “dispatch ear” and navigating high-pressure calls—including those she’ll never forget

• Advice for new dispatchers and the importance of staying resilient and open-minded in a tough profession

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 621 features Brianna, a 911 professional out of Pennsylvania.

Episode topics –

• Brianna’s unconventional start in public safety and how an EMT background led to a dispatch career

• Behind-the-scenes of dispatcher training, early challenges, and handling life-or-death calls

• Discussion of high-stress incidents, including a hostage situation that blurred the line between hoax and reality

• The evolving culture around wellness and mental health in 911 dispatch

• Brianna’s powerful personal “why” for serving in emergency communications and what she wishes she’d known at the start

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 620 features Heidi, a 911 professional with Anoka County ECC out of Minnesota.

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Episode topics –

• The realities and challenges of starting a career in 911 dispatch decades ago

• How conference networking and volunteering can impact your career and growth

• The drastic changes in technology from paper logs to AI-assisted call management

• The importance of mental health support and culture change in emergency communications

• Memorable, high-impact calls and advice for those entering or working in the dispatch profession

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 619 features Charles, a 911 professional and CTO at NVRDD, Massachusetts.

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Episode topics –

• Charles' path from chef and EMT to emergency dispatcher

• Translating soft skills and multitasking from the kitchen to the comms center

• The intensity and training required to handle life-and-death calls

• Handling emotional impact, tough calls, and support systems in dispatch

• Key advice for new dispatchers and lessons learned from five years in the trenches

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 618 features Morgan, an Education Manager for Pafford Emergency Medical Services out of Mississippi.

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Episode topics –

• How Morgan’s early experiences shaped her passion for EMS and dispatch

• The realities of dispatcher training, including unforgettable first calls

• The importance of mentorship and building a supportive team culture

• Dealing with trauma, burnout, and staying resilient in public safety

• Advice for future dispatchers and changing the culture for the next generation

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 617 features Hayleigh, a 911 professional with NWECC out of Texas.

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Episode topics –

• Transitioning from the car business to emergency dispatch after a personal tragedy

• Navigating the overwhelm and training process as a complete newcomer

• First experiences on the dispatch floor, from multi-screen chaos to working holidays

• The realities of call volume, multitasking, and unexpected emotional calls

• Support systems and honest discussions about mental health and closure for dispatchers

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 616 features Sydney, a 911 professional with NWECC out of Texas.

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Episode topics –

• Why Texas heat makes summer calls to 911 so unpredictable

• What it’s really like starting a dispatch career with zero experience

• How intense calls, like suicide attempts and high-speed pursuits, shape dispatchers on the job

• The mental and emotional hurdles that come with helping people on their worst days

• Advice every new dispatcher should hear about surviving—and thriving—in the profession

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.