Within the Trenches Ep 639

Ep 639 features Hannah, a 911 professional out of Florida.

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• Hannah's unconventional entry into public safety and her first intense sit-along experience

• The unique stresses, training, and teamwork required in a high-volume, multi-position dispatch center

• Memorable and unusual emergency calls—including a runaway monkey and a man-on-fire incident

• The mental health impact of dispatch work and ways to seek support and closure

• Small but meaningful moments where dispatchers make a difference, like teaching someone to tie a tie in a crisis

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